Job Description

Job Title : Analyst - Chats/Emails Customer Support Location : Gurugram, Haryana CashKaro is India\'s Largest Cashback & Coupons app. It\'s the only place Indians can actually get paid to shop online from the biggest e-commerce websites & brands. From Amazon & Myntra to NYKAA & Tata1MG, CashKaro has over 1,500 sites for every type of online shopping. The given role will be designated as \'Analyst- Customer Relationship Management\' Role Specifics - Day in the Life Customer Complaints- Handling customer complaints, providing appropriate solutions and alternatives within the time limit; following up to ensure resolution Responses- Maintaining a fast response time and great quality over all modes of customer communication (email, chat, calls, WhatsApp, YouTube & more) Resolving queries- Working cross functionally to ensure customer issues are being flagged and adequately addressed Prompt communication- Building sustainable relationships and trust with customers through open and interactive communication Planning & strategizing- Coming up with ideas and strategies to increase customer activation, retention, shopping & improving customer experience Must have skills : Freshers with relevant internships/skills or minimum 6 months of experience ; should have good understanding for Blended process - Chat, Voice and Email Excellent verbal, written and interpersonal communication skills Outstanding customer service skills and dedication to providing exceptional customer service Good to have skills : Must be self-motivator and self-starter Focus on quality and customer service Exceptional listening and analytical skills Solid time management skills Must be able to effectively deal with people at all levels inside and outside of the Company Creative ability & writing proficiency Ability to multitask and successfully operate in a fast-paced, team environment Why Join Us : 1. Start-up Environment - Work with a passionate and energetic team that is driven by hustle, comradeship, and togetherness 2. Compensation & Benefits - Best-in-class salaries to highly competitive ESOPs along with great learning work environment, we offer you a place full of opportunities to customize your career trajectory basis your role and performance 3. An Environment for Innovation - We create a culture for innovation by giving an employee the prowess to create, make and innovate. 4. We\'ve got you covered - From medical insurance, well-defined policies; scrumptious lunch to some amazing learning and development sessions- we\'ve got your back! 5. Cool Perks - Come and get to join us for in-house events, team outings, dinner catchups, and much more.

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