Senior Role: Customer Support Analyst
This role is the primary case-handling team within Customer Support at eProductivity Software, handling the majority of critical issues for our valued customers across the world. As a Customer Support Analyst, your key responsibility is delivering specialized solutions to critical support issues on our Productivity Software; providing an exceptional, proactive customer experience, with a personal approach; maintaining and enhancing the relationship between the Customer Support Team and ePS's clients, and; delegating a specific set of technical tasks as required to provide the most efficient, effective and timely solution possible. CSA member is empowered to define adequate means to address customer situations like adequate system and resources allocations. CSA members are expected to work with customers in identifying operational and business weaknesses and guide both ePS and the customer towards the right solution enabling high customer satisfaction while supporting ePS's business.
Primary responsibilities
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