Job Description

Since 1992, Ciena has been driven by a relentless pursuit of network innovation. We believe in a network that grows smarter, more agile, and more responsive every day. This means that when you digitally interact in your world - picking up the phone, streaming video, texting a friend or loved one - your interactions are being enabled by Ciena technologies. Ciena makes your social / entertainment / business existence REAL.

No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified below and you think you can bring value to the role, we'd love to learn more about you!

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Developer - Analyst, Service Business Intelligence

The Ciena Services Business Intelligence & Data Science team's mission is to provide the Services community with data reporting and analytics capabilities to support all aspects of the business. The data scope covers the entire transactional spectrum from Sales Opportunities to Post Sales Services.

As part of its transformational journey from operational reporting to more advanced analytics, the Ciena's Services Business Intelligence team is looking for an Analyst / Developer to help develop and evolve its current BI Delivery environment. Interfacing with the IT and Business User teams, this data expert will be involved in all aspects of the solution, from requirements gathering to end user support.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Understand, Research and Document Business Requirements, and assist in solutioning
• Design and Develop the Report Architecture (Report UI + Data Modeling), to ensure optimum performance and integration into existing models.
• Support the Reporting of Operational & Other Metrics for the Global Services Support and Commercial Organization, giving clear visibility to Executives / Management about performance against KPI's
• Participate in project planning sessions to analyze requirements and design systems. Demonstrating knowledge of the relevant architecture and information systems
• Develop & Maintain Dashboards and Reports
• Interface with a variety of internal functions when required to resolve issues
• Participate in proof of concepts of new tools

SKILLS & DESIRED CHARACTERISTICS

• Self-motivated, must be able to work independently to prioritize activities and set functional goals/objectives
• Able to work well both in a team and independently
• Excellent interpersonal, communication, problem-solving, analytical, and client-facing skills to facilitate strong relationships with the stakeholders and customers
• Able to coordinate with and/or direct other team members to achieve planned business results
• Strong commitment to on-time delivery
• Attention to detail to ensure data completeness and accuracy
• Be comfortable working in a global organization, considering global time-zones
• Good project management skills with focus on follow-through to project completion

EDUCATION / EXPERIENCE

• 2-5 years' experience
• Degree in Finance, Commerce, Engineering, or equivalent
• Experience on Power BI, SQL is mandatory
• Experience with Looker, Alteryx, Snowflake, Predictive Modelling, Machine Learning would be an added advantage
• Good Business Acumen

At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.