Job Description

Overview

PURPOSE

The Billing Analyst has full responsibility for the billing production of a given product line or of a specific customer account. The Billing Analyst is also accountable for tax calculation for generating all outputs required for accounting/treasury needs and for delivering all supporting documentation to SITA customers in a timely and accurate manner.

What will you do:

- Managing any billing parameters and tariffs for the product line customer account or specific area including tax parameters.

- Implementing and processing all necessary quality controls on the data provided to the billing system to ensure accuracy and coherence of these data taking the corrective actions as appropriate.

- Being fully responsible for following-up the batch processes launched by IT operations and managing the resolution of potential problems and timing with them.

- Supporting any new product launched by SITA any new billing facility or new agreement signed by SITA with the support of the IT development teams or with existing development tools available to the billing division.

- Guaranteeing the timeliness completeness and accuracy of the billing data provided to any downstream system or processes (internal or external to the Billing operations group). Checking the results of data transfers to these systems or processes.

- Meeting billing production cycle deadlines in order to ensure optimization of SITA treasury.

- Responding to internal or external customers by conducting simple or complex investigation on operational or billing data and processes so as to provide a complete support to any user of the SITA invoices with the ability to produce ad-hoc reports.

- Providing on a regular basis clear visibility about actions performed and communicating efficiently to any contact concerned about revenues impacts and potential customers\' dissatisfaction.

- Taking all necessary actions to improve the billing processes and enrich the billing system to fit the evolution of the business.

- Providing support when required to the CBR dealing with customers billing complaints.

Qualifications

Who you are

- Academic qualification required. (Finance/management techniques / business data processing).

- Experience in database management (Oracle / SQL programming) or VBA development preferred.

- Analyzing all billing procedures and identifying opportunities for improvement.

- Reviewing invoices to ensure billing accuracy.

- Communicating with other departments, resolving issues, and providing clarifications.

- Meeting billing deadlines.

- Previous experience as a Billing Analyst or in a similar role.

- Excellent communication and interpersonal skills.

- Good organisational and time management skills.

- Ability to work independently and in a team.

- Strong attention to detail.

- Ability to prioritise.

- Proficiency in Microsoft Office \xe2\x80\x93 Excel, Power Point and Word.

- Exposure to financial control.

- Understanding of billing inputs data

- Exposure to database management ( SQL )

- Interest in the IT industry/Telecommunication business

- Ability to understand the interactions with other functions / processes

- Quality control skills

- Knowledge of the SITA Billing application and processes

- Functional understanding of the SITA services

- Ability to challenge the methods and processes in place

- Time management / respect of deadlines

- Communication skills

PROFESSION COMPETENCIES

• Attention to Detail
• Financial Acumen

CORE COMPETENCIES

• Adhering to Principles & Values
• Communication
• Creating & Innovating
• Customer Focus
• Impact & Influence
• Leading Execution
• Results Orientation
• Teamwork

What we offer

SITA\xe2\x80\x99s workplace is all about diversity: many different countries and cultures are represented in our workforce, and colleagues who\xe2\x80\x99ve been working here for decades collaborate with those just out of college and early in their careers. SITA is a place of change and constant improvement, where we\'re always pushing ourselves to find better ways of doing things: smarter, quicker, easier, for us and our customers and for their customers too.

• And we offer all the good stuff you\xe2\x80\x99d expect like holidays, bonus, flexible benefits, medical policy, pension plan and access to world class learning.

Welcome to SITA
SITA is the world\xe2\x80\x99s leading specialist in air transport communications and information technology. We don\xe2\x80\x99t just connect the global aviation industry. We apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport.
We design, build, and support technology solutions all with one vision to create easy air travel every step of the way. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Are you ready to explore the opportunities?

SITA