Job Description

Main Duties: Administration * Conducts sales visits, telephone calls, writes letters, sends emails and extends invitations to clients to visit the hotel * Ensures follow ups on all enquiries * Entertain clients with the object to secure busi

Main Duties: Administration Conducts sales visits, telephone calls, writes letters, sends emails and extends invitations to clients to visit the hotel Ensures follow ups on all enquiries Entertain clients with the object to secure business or strengthen ties when required Negotiate terms pertinent to the sale of conference and banqueting services Conduct site inspections and tour familiarizations Attends trade shows and sells conference space when directed Monitor competitive set and communicate tactical changes to Manager Attend regular meetings Establish leads from newspapers, magazines, relevant industry documents and follow up Monitor competitor activities and use information when developing strategies Develop and maintain contact with business generations, meeting and convention planners, visitors/convention Bureau/ travel agents, tour operators, airlines, corporate accounts, Government Departments and other producers closely allied to hotel business Assist in the co-ordination of conference sales/promotional events and activities Assist in the operation of banquet functions Liaise with Reservations for space allocation and priority Monitor competitor activities Build profile in market place Conducts daily briefings and other meetings as needed to obtain optimal results Handles administrative works and keeps up-dated files on the following Conference matters including: Past, present and future events Menus and beverage lists Finance Standards Personnel and Training Entertainment Meetings Other hotels Conference and Banqueting operations Projects Material and Equipment Miscellaneous Monitors local competitors and compare their operation with his/her operation Solicits business and follow up on referrals and potential sales leads Keeps aware of trends, systems, practices and equipment in audio visual through trade literature, hotel show and site visits Customer Service Ensures the delivery of brand promise and provides exceptional service at all times to the guests. Provides excellent service to internal customers in other departments as appropriate. Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. Maintains positive guest and colleague interactions with good working relationships. Greets visitors, ascertains nature of business, and directs visitors to appropriate employee Operational Assists in the preparation of the Annual Business Plan. Works closely with other employees in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system Other Duties Attends and contributes to all training sessions and meetings as required. Exercises responsible behavior at all times and positively representing the hotel team. Maintains strong, professional relationship with the relevant representatives from competitor hotels, business partners and other organizations. Reads the hotel's Employee Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to computer resources, fire, hygiene, health and safety. Ensures high standards of personal presentation and grooming. Responds to changes in the Food and Beverage function as dictated by the industry, company and hotel. Carries out any other reasonable duties and responsibilities as assigned. Occupational Health & Safety To ensure that all employees have a complete understanding of and adhere to the hotel's policy relating to fire, hygiene, health and safety. Employee Responsibility All employees to safeguard their health and safety, and the health and safety of others, in the workplace.