Job Description

:

Lobby Service Manager
INTERNAL USAGE:
No. of Vacancies: 1 Reports to: BOSH
Is a Team leader? No Team Size: 1
Grade: Deputy Manager, Manager
Business: Affluent Banking Department:\xef\xbf\xbd Affluent Banking Sub-Department: NA
Location: Per requirement
About Affluent Banking
Affluent Banking caters to a segment of customers who are High Net Worth Individuals with a range of customizable offerings in wealth management, personal banking and business & lending solutions. It gives a highly personalized services with an expertise driven approach of an investment house with the great stability and immaculate execution. Affluent Business offer a gamut of different product offerings tailor-made to its customers with seamless touch-points
About the Role

\xef\xbf\xbd In this role, candidate will be responsible for handling walkin customers and guiding them as required. The role would also entail supporting in other branch related activities
Key Responsibilities

• Handling all walkin customers and closing quick kill queries.
• End to end / priority processing for all service requests.
• All customer escalations to be resolved within standard TATs.
• 100% service call-back for pammed customers
• Ensuring nil audit observations
• Encourage customers to digital channels.
• Other activities -a. Handling display / Binder b. Support branch BOSH for branch related activities c. Handling regulatory notices etc.
• Drive NPS@90% - Provide strong service culture to improve service quality & create superior customer service. Drive client excellence through Net Promoter Score.
• handling technical and financial clearing queues
• Engaging with customers to increase CASA balances (fresh/float) and tide booking

Qualifications

Optimal qualification for success on the job is:

\xef\xbf\xbd Graduation/ Post graduation from a recognized institute

\xef\xbf\xbd 0-3 years\xef\xbf\xbd experience in the relevant field
Role Proficiencies:

For successful execution of the job, the candidate should possess the following:

\xef\xbf\xbd Knowledge of banking products and services

\xef\xbf\xbd Ability to solution issues and manage complex situations

\xef\xbf\xbd Good communication (both verbal and written) skill in both English and the local language

\xef\xbf\xbd Ability to handle pressure and meet deadlines

\xef\xbf\xbd Good networking and relationship building skills

#ComeAsYouAre \'We are dil se open. Women, LGBTQIA+ and PwD candidates of all ages are encouraged to apply\'

Skills:

Refer to the

About Company:

Axis Bank is the third largest private sector bank in India. The Bank offers the entire spectrum of financial services to customer segments covering Large and Mid-Corporates, MSME, Agriculture and Retail Businesses. The Bank has a large footprint of 4,594 domestic branches (including extension counters) with 11,333 ATMs & 5,710 cash recyclers spread across the country as on 31st March, 2021. The Bank has 6 Virtual Centres and has over 1500 Virtual Relationship Managers as on 31st March 2021.The Overseas operations of the Bank are spread over eight international offices with branches at Singapore, Dubai (at DIFC) and Gift City-IBU; representative offices at Dhaka, Dubai, Abu Dhabi, Sharjah and an Overseas subsidiary at London, UK. The international offices focus on Corporate Lending, Trade Finance, Syndication, Investment Banking and Liability Businesses

Axis Bank