Job Description

: What you will do Primary Responsibilities / Capabilities Engage in Customer Advisory programs with Practice Director and/or Principal Architects to lead future transformation programs with customers. Multi-domain software, hyperscaler, network, security, automation, and data analytics domains within scope. Support the Practice Director and/or Principal Architect to drive architecture, consultancy and roadmap development for customers leading to value and benefits realization. Define, Refine & Align roadmaps outlining outcome and benefit delivery. Assess Customer Needs and Define Usecases, Journey Maps, Functional and Technical requirements. Work interactively across multiple CXTO teams and with CXPM, CX Centers and CX-Theatre teams to bring solutions to reality and provide solution delivery transition and governance as the need arises. Support the Practice Director and/or Principal Architect to Plan, Define and Execute Customer Workshops for assessment, innovation, roadmap, target architecture and requirements mapping phases. Support the Practice Director and/or Principal Architect to lead Innovation / Ideation thinking customer facing workshops. Work collaboratively with CX SDA (Solution Design Architects), Theatre Architects and Services Sales leads to frame solutions offers and/or proposals to customers (CSOWs) Secondary Responsibilities / Competency Domains Support Modern Application ideation, design, architecture, and delivery for Pre-Chazm or Early to Field solution. Specifically possess the ability to work across Azure, AWS, GCP and other Cloud environments with software development based practices (Git, GitHub, HashiCorp, Terraform, Python, DevNet), Docker, Kubernetes(K8 / AKS) etc.) Possess knowledge of Modern Software Development practice and differences between SRE, CICD, DevOps and the tooling / platforms aligned to same. Have some knowledge of IT operations methodologies including ITSM/ITIL/eTOM/FCAPS IT operations experience and knowledge Understand ITSM and IT Infrastructure Operations Tools/SaaS/EMS/NMS/RPA/ML/CMDB/SNOW etc Understand and demonstrate experience architecting / defining IT Ops transformation to Agile / DevOps Software Factory Tooled / Staffed environments. Understand Technology and IT Operations Services Capability and Maturity Maps and be able to articulate a customer journey referencing and/or creating such tools. Support RFx Seeding and/or Pursuit as required in support of Service Sales and Account Teams. Prepare Proposals, Fiscal Estimates, Level of Effort (LOE), WBS / Task / Resource Plans/estimates and proposed consulting delivery schedules / Gant Charts as required. Who you are Ideal certification/experience: 8 Years+ Multi-domain Architectures / System Integration / Customer Advisory Cisco CCIE / CCDE (one or more) Togaf / EA / Garter-EA Formal Practitioner Accreditations and experience + 5 Years - PMP / PoGM PMI experience / accreditation BA Experience (Business Architect) Industry Certs (AWS, Cisco, Azure, ITIL, Agile, Risk Management) Desirable Additional Experience: Change Management (CM) Organizational Change / Transformation IT Operations / SRE / DevOps / SecOps / NetOps / CloudOps Data Analytics Architecture, Methods, Processes & Tooling (Ai, ML, Hadoop, Spark, Flume, Zookeeper, Workbench etc) Why Cisco #WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it Well, for starters with people like you! Nearly every internet connection around the world touches Cisco. Were the Internets optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet its not what we make but what we make happen which marks us out. Were helping those who work in the health service to connect with patients and each other schools, colleges, and universities to teach in even the most challenging of times. Were helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world whether through 5G, or otherwise. We tackle whatever challenges come our way. We have each others backs, we recognize our accomplishments, and we grow together. We celebrate and support one another from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that). We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together were committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions. So, you have colorful hair Dont care. Tattoos Show off your ink. Like polka dots Thats cool. Pop culture geek Many of us are. Passion for technology and world changing Be you, with us! #WeAreCisco

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