Job Description

Fortinet is currently looking for Technical Support Engineer (ASE) to join our Bangalore Office to provide exceptional customer service for our loyal customers. The ideal candidate is energetic and passionate about working for Fortinet and supporting our Customers, while developing good and respected relationships with both internal and external customers. This is a great opportunity to excel in an innovative, fast-paced environment while expanding your knowledge and developing your skills in network security Position overview and Job Responsibilities: Providing technical support to Fortinet customers Collection, analysis and change recommendations of configuration Collection and analysis of customer network information as well as of packet tracing Recommending corrective actions based on gathered data and its analysis Running real-time phone or remote access sessions with customers Requirements: 5 to 8 years relevant experience in networking or security Good knowledge of OSI model and TCP/IP protocol Administrative knowledge of Windows, Unix or Linux Proficient spoken and written English Positive, communicative and customer oriented attitude Desired Skills Having any of industry certificates (FCNSA, CCNA) Basic experience with security devices (Firewalls, IPSs, Mail Security Gateways etc.) Knowledge of dynamic routing protocols and its implementation (OSPF, BGP) Knowledge of authentication protocols and methods (LDAP, SSO, 2-factor authentication etc.) Knowledge of database maintenance and SQL

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