Job Description

We\'re looking for a Advanced Technical Support Engineer This role is Remote
In this role you will:

• Experience with Salesforce or similar ticketing system.
• Proactively maintain complete knowledge of all product lines, customer industries through self-study.
• Good background / know how of the following;
• SaaS, SSO, API and DB.
• LMS, SCORM, LXP and BI.

You\xe2\x80\x99ve got what it takes if you have

• 5+ Years of experience
• Manage healthy relation with the clients / projects they are assigned to.
• Identify customer concerns.
• Derive a working solution by reviewing the customer concerns.
• Generating a positive customer experience.
• Move quickly to resolve support issues in a timely manner.
• Comply with support processes and KPI service levels as documented.

Our Culture: Our mission is to empower people, businesses and communities. A culture created less by what we do and more by who we are. When people ask what our team is about, we point to our core values: champion customer success, bring our best, achieve together, get stuff done, and innovate every day. We\'re always on the lookout for new, curious and capable people who can help us achieve our goal and we are seeking diversity in the people who join our team. We want to make sure that our company reflects the demographic of our customers, clients, and the communities in which we operate. So if you want to work for a friendly, global, inclusive and innovative company, we\'d love to meet you! What We Do: Cornerstone is a premier people development company. We believe people can achieve anything when they have the right development and growth opportunities. We offer organizations the technology, content, expertise and specialized focus to help them realize the potential of their people. Featuring comprehensive recruiting, personalized learning, modern training content, development-driven performance management and holistic employee data management and insights, Cornerstone\xe2\x80\x99s people development solutions are successfully used by more than 100 million+ people in 180+ countries and in nearly 50 languages. Cornerstone takes special care to ensure the security and privacy of the data of its users. Check us out on Linkedin, Comparably, Glassdoor, and Facebook!