Job Description

Activation Desk - CMS Transaction Banking Group Activation Team Member - CMS Location Mumbai/Surat/Bangalore/Ahmedabad/Kolkata/Jaipur Number of Positions 6 Reporting Relationships Area Manager Position Grade Outsourced on T&M Role Global Transaction

Activation Desk - CMS Transaction Banking Group Activation Team Member - CMS Location Mumbai/Surat/Bangalore/Ahmedabad/Kolkata/Jaipur Number of Positions 6 Reporting Relationships Area Manager Position Grade Outsourced on T&M Role Global Transaction Services Group is the Product & Sales Support function that provides product expertise to the various segments of Kotak Bank, spanning Consumer Bank, Commercial Bank and Wholesale Banking divisions. Products range from to cash management (payment & collections solutions, escrow services & dividend business to trade finance (import services, export services, funded & non-funded products and remittances), We are currently looking for member in Activation Team who can help Corporate/CA customers on usage of Cash Management Platform. Job Profile Activation team members are expected to help Corporate/CA customers on 'How to use the Cash Management platform'. This requires meeting customers, understanding bottlenecks/service issues, resolving all such issues and helping customer on how to use & increase the usage of technology to process the transactions This team will be supporting all the verticals under Consumer & Commercial Bank, which includes Branch Banking, Priority, Wealth & TACS - RI clients. Job Role: Job Role Understand customer requirements & train the customers on usage of Cash Management Platform Interaction with existing CMS customers to understand the technical requirement for system integration for TBG products/services Support Consumer & Commercial Bank customers for modification/service related queries. Help channels in giving demonstration of our system to existing as well as prospective clients. Monitor, push & ensure the productivity of other activation channels Interact with Implementation team, setup team & operations to ensure customer is served as per agreed TAT Understand specific MIS requirement of the customers and arrange to deliver reports accordingly. Prepare the MIS & MIS analysis on assigned customer portfolio Increase product penetration & work on customer feedbacks Job Requirements: Job Role With Banking / Finance industry Good written and oral communication skills Should have good communication skills - written and verbal. Good knowledge MS Office & MIS Tools Fresher/1 years of post-degree experience in CMS Product, Implementation, Branch Banking or Operations Job Requirements: Job Role Personal Must be a self-starter Must be sales oriented/ready to travel Must be market & tech savvy, with good networking skills Must be proactive and with high energy levels Must be analytical, practical and have aptitude for trouble-shooting. Must have good interpersonal skills, be tenacious, detail-oriented, tough minded when needed, but diplomatic. Graduation with IT specialization or additional certification in IT Preferably Fresh BBA/MBA/MCA/BSE-IT Fresher/1 year of experience in CMS Sales, Product, Implementation, Branch Banking, IT or Operations will be added advantage Professional Must have able to settle in an environment requiring entrepreneurial/ building skills Keen interest to structuring, implement & activating deals Must be capable of working with a team High attention to detail and accuracy with the ability to work under pressure to meet tight deadlines Excellent communication, negotiation, and planning skills