Job Description

Job Summary

• Deliver Activation Targets within Managed base
• Achieve the MoM Business targets (Upgrade, NSR & FUM Build-up) as per the Performance scorecard
• Drive SA growth ETB (EOP) agenda for the Channel
• Drive TD growth agenda for the Channel
• Achieve Cross-sell targets across Ins APE / Investments Net Sales, FX, Mortgage & Cards
• Connect at least 18 Unique customers/day with 100% book coverage / Qtr
• Upgrade Clients from PSB to PRM & PRM to PRB in line with monthly budgets
• Ensure CEMS / Internal campaign leads attempts @ 100% monthly and Overall base attempts @ 100% in qtr.

Responsibilities

• Achieve Cross-sell targets across Ins APE / Investments Net Sales, FX, Mortgage & Cards
• Connect at least 18 Unique customers/day with 100% book coverage / Qtr
• Upgrade Clients from PSB to PRM & PRM to PRB in line with monthly budgets
• Ensure CEMS / Internal campaign leads attempts @ 100% monthly and Overall base attempts @ 100% in qtr.

Strategy

• Total Upgrades # 2 (Priority: 1 / Premium: 1)

Business

• To deliver on FCRMP, ABC, AML & CDD standards

Processes

• Ensure Proper Conduct, Nil Mis-selling, Sales Complaints, Sales Error, & Potential Inappropriate Sales (PIS) on a consistent month on month basis

People & Talent

• Adherence to laws and regulations, internal risk and compliance policies and the Group Code of Conduct

Risk Management

• Completion of all mandatory risk and compliance training and related compliance acknowledgements by each member of your team by the set deadlines

Governance

• Demonstration of adherence to the Group Management Responsibilities policy and fair accountability principles

Regulatory & Business Conduct

• Display exemplary conduct and live by the

. * Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

• Lead to achieve the outcomes set out in the Bank\xe2\x80\x99s Conduct Principles
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

• NR Segment Customers

Our Ideal Candidate

• Graduate/Post graduate/ MBA/ MMS/MA/M.sc

Role Specific Technical Competencies

• Customer Service
• Inter Personal Skills
• Communication

About Standard Chartered

We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
• Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

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Standard Chartered