Job Description

Our Company Changing the world through digital experiences is what Adobe\'s all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We\'re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We\'re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! The Position Summary As part of Adobe Customer Solutions, the Program Manager will work with management to plan and drive the successful execution of strategic programs to address critical business issues or opportunities. The Program Manager is instrumental in helping the Adobe Customer Solutions organization understand and manage the impact of those programs, solve complex problems and be an agent of change within the organization. The biggest impact will come from someone who has strong business experience in a global business environment and masters the fundamentals of project management. The ideal candidate has the ability to fearlessly jump into any situation to quickly understand and assess business needs, identify potential gaps in programs or processes, and turn problem statements into prioritized and well-executed programs that will drive both revenue and improvements to the customer experience. Your prior experience operating in global, cross-functional and collaborative environments (ideally within a services organization) will provide you with the foundation necessary to be successful in this dynamic, high-impact position Responsibilities Work with business owners at the management level to rapidly assess and understand business needs, define options, and translate requirements into program objectives and scope Develop and manage a detailed project or program plan that takes into account all requirements, constraints, resources, and deliverables associated with the defined objectives Drive the successful execution of initiatives to ensure milestones and objectives are met while ensuring quality by managing the scope, cost and schedule. Provide structure and necessary processes without compromising execution or the needs of the customer, product or team. Work internally within a matrixed, global services organization, as well as outside your organization with various cross-functional teams at Adobe to execute and implement the plan. Aggregate, organize, and communicate program and project information with internal customers, stakeholders and extended teams. Act as a liaison across geographies and with technical and non-technical audiences to communicate and ensure alignment to objectives. Surface key issues and changes which may impact expected business results. Leverage change management best practices to ensure the successful adoption of strategic initiatives. Effectively manage risk, partnering with colleagues to ensure the right decisions are made at the right time, appropriate communication occurs, and plans are intelligently adjusted to reflect necessary fluctuations in goals and requirements Qualifications 5+ years of proven project and program management experience. PMP , PRINCE2 or PgMP certification is a plus. Proven experience in business change management. You are a self-starter that thrives in the face of challenge. You are relentless in clearing obstacles with a resourceful and creative approach to problem-solving. Proven ability to operate effectively and autonomously in situations of extreme ambiguity, with only high level direction. Exceptional verbal and written communication skills, including the ability to work with technical and non-technical audiences as well as communicate as effectively to individual contributors as you do with executives. Demonstrated experience presenting and advocating programs to customers and/or internal key stakeholders. Maniacal attention to details, balanced with the ability to absorb large amounts of information and distill it down to the essentials. You are a leader who is always focused on doing what\'s right for the business, and you know how to lead people and teams through change. You have strong people skills, with distinctive ability to motivate and influence people without authority or a direct reporting relationship. Excellent negotiation, conflict management and resolution skills. You diplomatically facilitate teams to the successful resolution of issues. Ability to work collaboratively, and act in a lead role as a subject matter expert, within a team environment to meet aggressive goals and pre-defined measurement criteria. You are high energy, maintain a positive attitude, have contagious enthusiasm and a sense of humor that helps you to adapt to the changing needs of the business. Strong aptitude for learning new technologies and leveraging tools of the trade, such as productivity tools and project management applications. Bachelors or equivalent a must MBA or equivalent strongly preferred

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