Job Description

Responsibilities: What will you contribute?

• Achieve collections targets in the assigned portfolio
• Reduction of Aged Debt
• Collaborate & Negotiate outcomes with internal teams
• Identify & Implement process improvements

Responsibilities & Deliverables:

Your deliverables will include, but are not limited to, the following:

• Forecast collection based on existing debts + future billing
• Maximize cash flow by continuous follow up on outstanding invoices through reminder letters, emails and phone calls, as appropriate. Record and track all queries in the collections software
• Improve DSO/Reduce past due debts/Resolve disputes
• Propose and release bad debt provision when required
• Perform review of credit worthiness and assign credit limits
• Advise cash application team on allocation of invoices/credit notes as appropriate
• Perform Account reconciliation where required
• Address client queries in a timely and efficient manner.
• Ensure that the medium and content of communication is appropriate and effective at all times.
• Co-ordinate with invoicing teams, project managers, sales staff to resolve invoicing issues
• Analyze portfolio to review unapplied cash/credits and take corrective actions
• Provide statement of accounts on periodical basis to both clients and internal staff
• Escalate issues that may require management involvement
• Support Credit management in preparing and publishing reports
• Where possible, use innovative methods to improve the collections process, and actively contribute towards strengthening the overall Working Capital function

Required Experience:

• Basic accounting knowledge
• Assertive and Persistent in driving actions
• Good communication and interpersonal skills
• Good Research and Analytical skills
• Strong priorities management skills
• Minimum 4-5 years experience in Global Collections