Job Description

We\'re looking for individuals with a passion for managing a team and the following skills: Leadership Skills: Develop and lead team of Specialists Lead by example and coach on key behaviors to drive results Responsible for performance management Select and retain talent Identify ways to support inclusion and diversity Customer Focus Resolve employee and escalated customer problems and inquires Operates with urgency and meet deadlines Communication Skills Communicate both verbally and written Ability to influence internal and external business partners Relationship management Problem Solving Skills Ability to delegate tasks Conflict resolution skills Prioritize diverse workloads Analytical Skills Participates in execution of strategy Specialized functional or technical knowledge that allows for independent thought and action on important department activities Required to abide by all applicable regulatory and department practices and procedures Drive risk and control initiatives Computer Skills Experience with multiple browsers, multiple tabs, window navigation and instant messenger tools Fluency in Windows Operating Systems and Microsoft Office tools Work schedules vary and could include a schedule that includes working in the evening and on the weekend. Our team members are dynamic. They seek opportunities to take initiative, adjust quickly to change, have a positive attitude, and take responsibility for results. They\'re able to deliver a great customer experience, even when handling challenging situations by offering customers alternative solutions and enhanced products. Required qualifications, capabilities, and skills: Minimum of two years management experience in Fraud Call Center Must be willing to work in an environment that requires phone-based customer interaction Advanced proficiency with computer functions with MS Office Suite strongly preferred High School Diploma or equivalent required, Bachelor\'s degree preferred

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