Perform data entry and maintain accurate records in digital and physical formats. Process and manage documentation related to accounts, inventory, sales, or HR. Coordinate with front office staff and other departments to ensure timely completion of tasks. Strong organizational and…
Lead and manage the customer service team, providing coaching, training, and support. Monitor performance metrics (e.g., response time, resolution time, CSAT scores) and drive continuous improvement. Handle complex or escalated customer issues promptly and professionally. Strong problem solving and conflict…
Respond promptly and professionally to customer inquiries via phone, email, live chat, or in person. Process orders, forms, applications, and requests. Resolve product or service issues by clarifying complaints, determining the cause, and identifying solutions. Ability to multitask, prioritize, and…