Lead and manage the customer service team, providing coaching, training, and support.
Monitor performance metrics (e.g., response time, resolution time, CSAT scores) and drive continuous improvement.
Handle complex or escalated customer issues promptly and professionally.
Strong problem-solving and conflict resolution abilities.
Ability to work in a fast-paced environment and handle multiple priorities.
Job Types: Full-time, Permanent, Fresher
Pay: ₹21,789.40 - ₹49,209.16 per month
Work Location: In person
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