Essential Skills: Communication Skills: Excellent verbal and written communication skills to articulate information clearly and persuasively. Interpersonal Skills: Ability to build rapport with customers, understand their needs, and handle objections effectively. Persuasion and Negotiation: Skills to influence customer decisions, close…
Handle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Identify and assess customers’ needs to achieve satisfaction. Build sustainable relationships and trust with customer accounts. Manage large inbound calls. Provide accurate, valid…
Inbound Handling: Addressing customer inquiries, complaints, and providing support or solutions. Lead Generation: Identifying and qualifying potential customers through phone conversations. Sales and Follow up: Persuading customers to make purchases or schedule appointments and following up on leads. Customer Relationship…
Inbound Handling: Addressing customer inquiries, complaints, and providing support or solutions. Lead Generation: Identifying and qualifying potential customers through phone conversations. Sales and Follow up: Persuading customers to make purchases or schedule appointments and following up on leads. Customer Relationship…