Key Responsibilities: Customer Communication: Answering phones, explaining products and services, and contacting customers using scripts. Data & Information Gathering: Obtaining customer information and other relevant data. Sales & Lead Generation: Generating leads and achieving daily and monthly call and sales…
Key Responsibilities: Lead, coach, and motivate a team of BPO professionals to achieve operational goals. Monitor team performance, track key performance indicators (KPIs), and ensure individual and team targets are met or exceeded. Conduct regular team meetings to communicate targets,…
Oversee daily operations of the fleet, including scheduling and dispatching vehicles to ensure timely and efficient service. Implement and enforce maintenance schedules for all vehicles to minimize downtime and extend the lifespan of the fleet. Monitor and manage fuel consumption…