Job Description

Key Responsibilities:

Lead, coach, and motivate a team of BPO professionals to achieve operational goals. Monitor team performance, track key performance indicators (KPIs), and ensure individual and team targets are met or exceeded. Conduct regular team meetings to communicate targets, performance feedback, and process updates. Provide ongoing training and development opportunities to team members to enhance their skills and knowledge. Identify performance gaps and implement corrective actions, such as coaching, training, or process improvement initiatives. Handle escalated customer issues or complaints, ensuring timely and effective resolution. Collaborate with other teams or departments to ensure smooth operations, efficient workflow, and adherence to client requirements.
Requirement:

Experience: Minimum 5 years experience in as a Team Leader

Qualification : PUC or Graduate.

Language : English, Kannada, Hindi, Tamil, Telugu

Job Types: Full-time, Permanent, Fresher

Pay: ₹30,000.00 - ₹35,000.00 per month

Benefits:

Health insurance Paid sick time Paid time off Provident Fund
Work Location: In person