Merlot Leisures

Guest Relations Responsibilities Greet, interact, and build strong rapport with guests throughout their stay to ensure a memorable experience. Address concerns and resolve issues promptly with empathy and professionalism. Collect guest feedback in person and via online reviews to identify…

Supervision and Leadership: • Lead and manage the staff working on the assigned floor. • Provide guidance and support to the Housekeeping team, ensuring they understand their roles and responsibilities. Guest Services: • Ensure a high level of customer service…