Job Description

PLEASE UPDATE YOUR RESUME ON INDEED

Key Responsibilities:

1. Guest Services:

Greet and welcome guests with a warm and friendly demeanor. Assist guests with check-in and check-out procedures. Provide information about hotel facilities, services, and local attractions. Address guest inquiries, requests, and concerns professionally and promptly. Ensure a high level of guest satisfaction by delivering exceptional service.

2. Front Desk Operations:

Manage the front desk and ensure it is staffed appropriately at all times. Handle reservations, room assignments, and guest billing accurately. Maintain and update guest records and information in the hotel management system. Assist in managing room inventory and coordinating with housekeeping for room readiness.

3. Communication and Coordination:

Coordinate with other hotel departments to ensure guests' needs are met. Handle telephone calls, emails, and messages efficiently. Relay messages and information to the appropriate team members and guests. Collaborate with concierge services to fulfill guest requests.

4. Cash Handling:

Manage cash transactions and maintain an accurate cash drawer. Handle guest payments, room charges, and maintain records of financial transactions. Ensure the security of cash and guest information.

5. Problem Resolution:

Address and resolve guest issues or complaints in a professional and courteous manner. Escalate any complex issues to the Front Office Manager or Hotel Manager when necessary.

Qualifications:

High school diploma or equivalent (preferred). Merlot Leisures is an equal opportunity employer and encourages candidates of all backgrounds to apply. Previous experience as a receptionist, front desk agent, or in a similar role is an advantage. Excellent communication and customer service skills. Proficiency in using hotel management software and office applications. Strong organizational and multitasking abilities. Ability to remain calm and professional in high-pressure situations.

Compensation:

Competitive salary and benefits package will be offered based on experience and qualifications.

If you are a friendly and customer-oriented professional with a passion for creating a welcoming and efficient front desk experience, we invite you to join our team at Merlot Leisures. Please send your resume and a cover letter outlining your qualifications and relevant experience to merlotleisures@gmail.com.

Job Type: Full-time

Pay: ₹18,000.00 - ₹20,000.00 per month

Ability to commute/relocate:

Vizag, Andhra Pradesh: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):

How well-versed are you with basic software handling and computer skills?
Language:

English (Required) Hindi (Required)
Shift availability:

Day Shift (Preferred) Night Shift (Preferred)
Work Location: In person