Job Description

:

Position

Zonal Training Manager - DM

No. Of Position

1

Department

Sales Training

Function

Learning & Development

Reporting to

DSF Training Head

Band

9

Location

Based at Mumbai

Last date of submission

JOB SUMMARY:

Responsible for

• Managing Direct Marketing Channel Training input & output
• Ownership of all training supported business parameters.
• Planning & Execution of Sales Training in different Zones with the help of RTMs
• Recruitment & Development of Training Managers
• Training Administration and Quality of Training
• Supporting channel in Training initiatives pertaining to loyalty model, Tele sales, S2S, managing and establishing existing/new Call centers and Defense vertical

KEY RESPONSIBILITIES:

Business Support

• Creating Learning solutions to meet business challenges of all verticals
• DM Training initiative for loyalty model, Tele sales, S2S, establishing new Call centers, Defense Channel
• Share insights with management regularly and charter plan for knowledge and skill development of individuals/groups
• Training Administration and Quality of Training
• Building the future pipeline for the Training Department
• Ownership of all training supported business parameters.
• Stake holder management and support to business output.
• Ensure that FLS/FLM/CSE are regularly trained and developed for providing superior service experience to customers
• Taking high end training for SM and RSM.

Administrative:

• Training Coverage for all levels of target audience.
• Planning the training calendar with the team and proper execution Closure report & discussion with stake holder.
• Co-ordination with Channel Head DM along with various vertical heads on the field requirements.
• Creating Product pitches & Sales stories
• Training MIS & adherence to calendar activities.
• Ensuring time and duration adherence; internal and regulatory compliances

Team development:

• Ensuring the sourcing, interviewing and short-listing candidates happens in time
• Retention of the trainers. Proactively managing talent pool.
• Creating the trainer as knowledge hub to the field.
• Self development of the team in insurance certification courses
• Setting Goals and carrying out the annual performance .
• Course correcting any gaps in knowledge, skills or attitudes of the trainers through training, coaching and counseling. Managing disciplinary issues.
• Motivating, traction of the KRAs for the trainers and providing continuous encouragement for the trainers

Quality Assurance:

• Ensuring adherence to curricula, contents and sessions plan by the trainers.
• While encouraging different styles of deliveries, ensuring the overall adherence to methodologies as specified in the trainers/facilitators guides.
• Ensuring that each program achieves the business objectives it was targeting to achieve.
• Ensuring In class training quality and process adherence by regular training audits.

MEASURES OF SUCCESS:

• DSE, SM, VRM, Defense productivity with the help of RTMs
• To meet the standard Training coverage at all levels
• Planning & Execution of Training calendar
• High Alignment with the channel business objectives
• Driving the digital platform of learning.
• Employee onboarding & development
• Attaining the required Certification of new employee in training inductions
• Compliance
• Branch Visits & Business discussions meet
• Key Contributor to initiative the thirst of learning, team development & Business ouput support.

KNOWLEDGE / SKILLS / ABILITIES

• Learning ability & Logical thinking approach
• Should have the Analytical ability & the strategic mindset
• Must be able to motivate training colleagues and Sales stakeholder.
• Should be self motivated and self starter Good analytical skills with a good sense of business working
• Excellent interpersonal skills to manage the relationships with stakeholders at various levels

About Company:

A US $48.3 billion corporation, the Aditya Birla Group is in the League of Fortune 500. Anchored by an extraordinary force of over 120,000 employees belonging to 42 nationalities, the Group is built on a strong foundation of stakeholder value creation. With over seven decades of responsible business practices, our businesses have grown into global powerhouses in a wide range of sectors - metals, pulp and fibre, chemicals, textiles, carbon black, telecom and cement. Learn more about working at Aditya Birla Group by visiting https://careers.adityabirla.com/