Job Description

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Key Result Areas (Max 1325 Characters)

Supporting Actions (Max 1325 Characters)

Opportunity identification

• Mine cross sell opportunities from centrally shared customer data
• Understanding relevant user insights and pitch cross-sell opportunities through the assigned team members
• Awareness of available products bouquet and their fit with various customer personas
• Identifying opportunities to offer combination solutions based on customer needs
• Identifying areas of improvement for each product with respect to cross-sell opportunities

• Working with the product managers to build product-wise cross-sell propositions

Cross LOB communication

• Nurturing relationships with units to enable meaningful scale for cross-sell opportunities and improve customer lifecycle value
• Work with cross-unit teams to set and achieve targets for cross-selling, new client acquisition & higher products per customer
• Drawing up the cross-sell blueprint for the zone with cross-unit alignment

Team training

• Training and upskilling the team on all relevant products and their features

Managing lead generation and closure

• Ensure robust lead generation by networking across various units to drive cross-sell opportunities
• Follow up for the closure of leads generated

Query redressal

• De-bottlenecking any issues, wherever needed
• Working with technology and other teams to drive implementation

Achieving new client acquisition & cross sell targets

• Ensuring the new client acquisition targets for the zone are achieved
• Owning and delivering the cross-sell strategy and plan for the zone
• Ensuring consistent delivery of cross-selling product/service offerings, driving innovation basis contextual needs of the customer
• Tracking scale and quality on a day-to-day basis and identifying opportunities for improvement

About Company:

A US $48.3 billion corporation, the Aditya Birla Group is in the League of Fortune 500. Anchored by an extraordinary force of over 120,000 employees belonging to 42 nationalities, the Group is built on a strong foundation of stakeholder value creation. With over seven decades of responsible business practices, our businesses have grown into global powerhouses in a wide range of sectors \xe2\x80\x93 metals, pulp and fibre, chemicals, textiles, carbon black, telecom and cement. Learn more about working at Aditya Birla Group by visiting https://careers.adityabirla.com/

Aditya Birla Group