Job Description

About Zolostays

Zolo is a Investcorp, Nexus Venture Partners, Mirae Assets, and Trifecta Capital, among others, Series-C company which provides fully managed co-living and student housing spaces. We are India\'s fastest moving technology startup in the coliving and student housing spaces. With an aim to provide a completely hassle-free long term living experience to working professionals as well as students, our living spaces offer all kinds of basic and luxury living amenities.

Our biggest USP for a resident comes from a vibrant resident community, omni channel platform, top notch services such as hygienic and healthy food, furnished rooms, daily housekeeping, seamless internet facilities, hi-tech security and much more - all enabled by technology. Founded by alumni of IIM, IIT, AIIMS, ISB in 2015, we are currently present in 10 cities - Bangalore, Coimbatore, Pune, Kota, Noida, Gurugram, Delhi, Hyderabad, Mumbai and Chennai and fast expanding to other geographies. We are at a team size of 700+. Serving approximately 16,000-20,000 customers daily as we speak, we have aggressive growth plans of catering to around 1,00,000 by the year-end.

Customer Acquisitions:

- Develop and execute strategies to attract new residents to coliving properties

- Work with the marketing team to create effective campaigns and initiatives to promote properties

- Collaborate with sales teams to ensure that properties are meeting sales targets and generating revenue.

Property Operations:

- Supervise property staff and ensure they are carrying out their daily tasks effectively

- Maintain high levels of customer satisfaction and handle any customer complaints or issues that arise

- Conduct regular property inspections to ensure that properties are clean, safe, and well maintained

Data Recording and Analysis:

- Collect and analyze data to identify areas for improvement in customer, cost management, and profitability

- Use data to create action plans to address issues and improve performance

- Provide regular reports to senior management on property performance

Cost Management:

- Monitor property expenses and implement cost-saving measures to improve profitability

- Negotiate with vendors and service providers to obtain competitive pricing

- Ensure that properties are meeting budget targets

PNL Management:

- Develop and implement PNL strategies to achieve profitability targets

- Monitor property revenue and expenses to ensure that they align with PNL goals

- Make strategic decisions to optimize revenue and profitability

KPIs for the role would be the following:

- Maintaining a high Customer Satisfaction Score for all properties in the cluster

- Meeting occupancy targets for all properties in the cluster

- Cost management and control

Qualifications

- At least 4-5 years of experience in customer experience/field operations, hospitality, or related field

- Strong leadership skills and experience managing teams

- Excellent communication and interpersonal skills

- Analytical skills and experience working with data to make strategic decisions

- Strong understanding of cost management and PNL strategies

Desired Competencies

- Strong customer handling skills

- Strong people management skills

- Strong problem solving and analytical skills

- Good program management skills

If you are a strategic thinker with a passion for delivering exceptional customer experiences and driving profitability, we encourage you to apply for this exciting opportunity - shiv.k@zolostays.com

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