Handle inbound and outbound calls professionally with empathy and accuracy.
Provide information about treatments, consultation booking, and follow-up procedures.
Maintain records of calls, leads, and patient follow-ups in CRM or Excel.
Convert inquiries into confirmed appointments or treatment starts.
Coordinate with doctors, front desk, and marketing teams for lead updates.
Manage WhatsApp and SMS follow-ups in a timely and polite manner.
Maintain strict confidentiality of patient data and communication.
Handle patient grievances calmly and escalate to seniors when required
Job Types: Full-time, Fresher
Pay: ?11,980.00 - ?17,980.00 per month
Benefits:
Health insurance
Work Location: In person
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