Job Description

How we support the Whole You:

Our benefits are a good reason to come to JLL.

We are committed to hiring the best, most talented people in our industry, and then empowering them with the resources and support to enhance their health, financial and personal well-being. Our underlying benefits philosophy is this: be fair to our people and provide opportunities for those who take advantage of our programs and resources to increase their personal and financial security.

Workplace Experience Manager

Work Dynamics

What this job involves

Our client Workplace Experience Champion\xe2\x80\x99s primary goal is building a sense of community within the workspace & create memorable experiences through supporting client colleagues and their work, regardless of where that is.

Workplace Experience Champion (XA) creates a welcoming atmosphere and is the primary point of contact for client colleagues and their visitors. The XA\xe2\x80\x99s core focus is to provide an unrivalled experience, support space operations, as well as organise a variety of community-driven events. will be to organise events, promote awareness and help host events that build the community, by driving community related events and partnerships.

• Client Community engagement: You will base yourself within the business and be recognised as the \xe2\x80\x9cgo-to\xe2\x80\x9d person\xe2\x80\x9d for any work-related assistance and enrolment in CX events.
• Day to day operations \xe2\x80\x93 clientColleague Experience: Be the \xe2\x80\x9cgo-to\xe2\x80\x9d person\xe2\x80\x9d for all workplace matters; answer questions and take action to deliver effective solutions.
• Develop a strong relationship with the in-country stakeholders and an understanding of the needs of the colleagues to enhance the colleague experience
• Building a sense of community within the workspace through a local event calendar (align to the regional calendar)
• Deliver an un-compromised colleague experience through curated events based on the employees\xe2\x80\x99 interests
• Support Experience Ambassador Lead to organize and host events to build up community and promote awareness
• Lead and Support on the content management for Workplace Apps and other communication platforms.

Sound like you? To apply you need to be:

Desired experience and technical skills

Required

• 5+ years of relevant experience in customer service, events, sales, or related industries
• Prior experience in co-working, corporate real estate or start-up would be an advantage
• Proficient computer skills such as MS office and email etiquette
• Flexible to work in shifts
• Excellent communication skills (both verbal and written)
• University Degree holder is an advantage.

Preferred

• Possess an ambitious, friendly, proactive, positive, and can-do attitude with strong networking skills
• Have a strong customer-service mentality with a passion for customer experience
• Have a passion for and understanding of the Future of Work (FoW) model
• An organised team player who can build positive relations with client colleagues, clients and visitors
• Possess excellent interpersonal and communication skills
• Understand how to interpret user feedback to increase service levels and enhance key touch points. Be competent in translating feedback data to client
• Be exceptionally organised and well-versed in multitasking
• Be able to handle pressure, think quickly and calmly

What you can expect from us
You\xe2\x80\x99ll join an entrepreneurial, inclusive culture. One where we succeed together \xe2\x80\x93 across the desk and around the globe. Where like-minded people work naturally together to achieve great things.
Keep your ambitions in sight and imagine where JLL can take you...

Location:

\xe2\x80\x93Mumbai, MH

If this job description resonates with you, we encourage you to apply even if you don\xe2\x80\x99t meet all of the requirements. We\xe2\x80\x99re interested in getting to know you and what you bring to the table!

About JLL \xe2\x80\x93

We\xe2\x80\x99re JLL\xe2\x80\x94a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That\xe2\x80\x99s why we\xe2\x80\x99re committed to our purpose to shape the future of real estate for a better world. We\xe2\x80\x99re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we\xe2\x80\x99re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we\xe2\x80\x99re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL\xe2\x80\x99s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our .

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .

Jones Lang LaSalle (\xe2\x80\x9cJLL\xe2\x80\x9d) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process \xe2\x80\x93 including the online application and/or overall selection process \xe2\x80\x93 you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
I want to work for JLL.

Jones Lang LaSalle