:Embark on a rewarding and impactful career journey with us as a Workforce Senior Specialist II. You will be a crucial part of our Real-Time Adherence team within Workforce Planning, overseeing real-time monitoring and maintaining service levels for multiple lines of business under Consumer & Community Banking. This role offers an excellent opportunity for career growth and the chance to make a significant contribution to our dynamic and evolving organization.As a Workforce Senior Specialist II in the Real-Time Adherence team, you will be responsible for real-time monitoring and maintaining day-to-day service levels for multiple lines of business under Consumer & Community Banking. You will use your advanced knowledge of Call Center Operations and Workforce Planning practices to optimize service levels, plan off-phone activities, and provide performance reports. Your strong quantitative analysis, critical thinking, and problem-solving skills will be key in this role. This position offers the opportunity to work on multiple projects/tasks simultaneously and influence the participation of all off-phone activities for specialist meetings, coaching, and department initiatives.Job Responsibilities:
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