Workforce Management Developer
Year India, India
Job Description
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Key Responsibilities:
Monitor live performance across calls, chats, and emails.
Manage real-time Line Adherence, shrinkage & occupancy.
Adjust staffing & schedules based on real-time data.
Create intraday reports & escalate critical issues.
Liaise with Ops & WFM teams for smooth coordination.
Client Coordination and escalation Managment.
Skills Required
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Job Detail
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Job IdJD5037103
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationIndia, India
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EducationNot mentioned
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ExperienceYear