Workforce Management Analyst
Job Description
Job Posting Title: [[Workforce Management Analyst]] Building: [[Virtual]] Recruiter: [[Usha Kempaiah]] Education Experience: [[Any Graduate]] Employment Experience: [[1 - 3 Years]] At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Overview Monitor real-time queue, schedule adherence & attendance Break/Offline activities Optimization Strong attention to detail and problem-solving skills Report and analyze the Daily, Weekly, and Monthly Contact Center Performance Reports to internal stakeholders Strong business acumen Preferred knowledge of WFM Tool knowledge (Genesys Cloud (preferably), IEX, Verint etc) Quick Learner and ready to take on new role What your background should look like: 1 years of experience in Scheduling, Capacity planning Experience MS Excel, WFM Basics (Occupancy, Conformance, Schedule Adherence etc), Understanding of Aux Usage, Data Proficiency WFM tool knowledge like Gensys Cloud etc Competencies Values: Integrity, Accountability, Teamwork, Innovation
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Job Detail
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Job IdJD3112135
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationIndia, India
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EducationNot mentioned
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ExperienceYear