Job Description

Workday Talent Analyst, Assurant-GCC, India
The Workday Talent Analyst is accountable for managing, maintaining and continuously improving the technology infrastructure, workflows, and quality of the data that support our enterprise learning, performance and talent management teams across the organization. Process, data, and systems governance, translating business and programmatic needs into system requirements, user experience and user support are key aspects of this role.
This position will be in Bangalore/Hyderabad/Chennai at our India location.
What will be my duties and responsibilities in this job?
Learning Management System (LMS) Administration & Support
Categorize and manage daily inquiries/tickets received by the Talent Tech team.
Resolve employee queries and communicate outcomes within SLA's
Troubleshoot course completion issues and resolve course playback errors
Manage user access, password resets, and account terminations
Manage requests for enrolment & removal of courses
Course & Learning Campaign Management
Build and maintain courses, instructor led offerings, and virtual learning curriculums across our technology platforms
Upload and test new content in the LMS & across supported devices
Review & approve courses and/or deployments from LMS 'Restricted Admins'
Create and deploy learning campaigns for various business areas, including but not limited to; Risk & Compliance, Talent & Operations
Manage learning content for new hire employees
Conduct periodic reviews to audit and 'clean up' the content library
Reporting & Audits
Fulfil ad-hoc report requests for stakeholders and auditors
Identify opportunities to improve existing, or create new reports, to meet the needs of our stakeholders
Stakeholder Management & Consultation
Provide consultation for Learning Technology business requests
Collaborate with M&A teams to integrate training for new acquisitions
Train and support Learning Restricted Admins (LRAs) and Facilitators
Participate in weekly deployment planning and team meetings
Attend and contribute to regular meetings with Compliance & Vendors
Process Improvement & Documentation
Review and update process documents, job aids, and reference guides
Test LMS release updates and communicate changes to users
Identify opportunities for continuous improvement to Learning Technology processes, including use of AI & automation
Talent Management Systems and Support

• Support the operational execution of Performance Review and Goal Setting cycles, including system configuration, template management, reporting, and coordination with HR stakeholders to ensure timely and accurate delivery.
• Manage the configuration and execution of Talent Calibration and Succession Planning processes in Workday, including event setup, security assignments, data updates, and stakeholder support.

What are the requirements needed for this position?
Overall Work Experience: 2+ Years
Talent Management System: 2+ years' experience within a Talent Management function supporting performance management and talent processes in Workday including configuration.
LMS Administrator Experience: 2+ years working in a HR function supporting learning with working knowledge and experience of Workday's Learning Management System.
Tech and Process Savvy: Learns new systems quickly, thinks through implications, and can create user-friendly workflows and procedures.
Communicates Effectively: Expresses thoughts and ideas in a clear and concise manner and provides information to others in a way that considers the needs of the situation and audience.
Problem Solving: Able to analyze and solve problems, develop recommendations, and address issues/opportunities as they emerge
Measurement: Conducts and analyzes performance metrics to ensure program and solutions meet performance goals and standards goals (Metrics-Minded).
Strong Collaborator: Seeks the opinions of others and engages colleagues, managers, and employees to understand needs/challenges and inform processes, workflows, deliverables, etc. Able to collaborate with employees across the globe and navigate cultural differences effectively.
Customer focus: Genuine interest and ability to service internal clients and help address the root causes; ensure interactions and deliverables yield a high level of satisfaction from users.
Relationship-Building: Builds strong relationships with internal stakeholders across the organization and leverages these relationships to learn and get things done.

Skills Required