Job Description

Principal duties and responsibilities:
?             Provide premium support by phone and email to Consulting customers.
?             Document all necessary facts and communications in CRM tools.
?             Learn and communicate vendor management and onboarding processes
?             Proactively work to identify and resolve customer issues
?      Proactive/reactive customer outreach to drive changes with our customer community to help further reduce ticket volume when necessary.
Required skills:
?             Exceptional client service skills with strong communication skills
?             Clear and effective written and verbal communication skills
?             Time management and effective prioritization abilities
?             Ability to multi-task successfully in a fast-paced environment
?      Demonstrate grit and determination in problem solving and accomplishing goals
?      Possess intellectual curiosity and interest in developing business and financial acumen
?      Excel in explaining complex information in ways that are easy to understand
?      Ability to work in flexible US timings.
 
Minimal Qualifications:
?             Female candidates preferred for the role.
?             Bachelor’s degree in Business or a related discipline, or a combination of education and related experience preferred.
?             Experience working in a team-oriented environment
?             Experience in a customer support role preferred
?      Healthcare systems, medical or software solutions implementationPrincipal duties and responsibilities:
?             Provide premium support by phone and email to Consulting customers.
?             Document all necessary facts and communications in CRM tools.
?             Learn and communicate vendor management and onboarding processes
?             Proactively work to identify and resolve customer issues
?      Proactive/reactive customer outreach to drive changes with our customer community to help further reduce ticket volume when necessary.
Required skills:
?             Exceptional client service skills with strong communication skills
?             Clear and effective written and verbal communication skills
?             Time management and effective prioritization abilities
?             Ability to multi-task successfully in a fast-paced environment
?      Demonstrate grit and determination in problem solving and accomplishing goals
?      Possess intellectual curiosity and interest in developing business and financial acumen
?      Excel in explaining complex information in ways that are easy to understand
?      Ability to work in flexible US timings.
 
Minimal Qualifications:
?             Female candidates preferred for the role.
?             Bachelor’s degree in Business or a related discipline, or a combination of education and related experience preferred.
?             Experience working in a team-oriented environment
?             Experience in a customer support role preferred
?      Healthcare systems, medical or software solutions implementation

Skills Required