Wns Manager Operations (9 12 Yrs)
Job Description
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- Plan for current day workflow and present performance for previous day to Head of Operations
- Overseeing Team delivery on all agreed KPIs Da+C8y to day client communication
- Weekly quality and efficiency review with Team and process head
- Daily workflow check and prioritization as per TAT
- Shrinkage management as per forecast Weekly / Monthly review for SLA delivery
- Authorizing and implementing training and development requirements highlighted by Team / Clients
- Weekly forecasting and resource planning to manage volumes
- Payroll / Invoice inputs for overtime and incentives System check audits to ensure no downtime
- Reviewing process and people impact on new transitions / cross skilling and propose business effective solutions
Domain - BPO Operations/ Shipping and Logestic/ Blended Process
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Job Detail
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Job IdJD3231178
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationPune, Maharashtra, India
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EducationNot mentioned
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ExperienceYear