Job Description

Windows Server Engineer L2 (Noc, Soc, GSD, RDMS) Profile of the position: Hands-on experience with Windows servers, virtualization, server hardware, networking basics and involves both server performance/availability assessment and user support tasks. Windows administrators leverage their expertise with Windows operating system and server administration to deploy servers, support day-to-day system performance, troubleshoot system specific issues by performing log analysis and maintain server health by proactive analysis. Duties and Responsibilities

• Providing advanced support to NOC/ SOC/ GSD/ RDMS and assist Level 3 engineers in managing and implementing the processes.
• Acknowledge the ticket in your queue
• For Server Management, Perform the RCA and work towards resolution.
• Take care of respective escalaltion like server/network, security analysis, pure voice support for pure desktop releated issues and managing desktop by doing actual trouble shooting based on landesk tool
• Escalate to next level for complaints if not solved at his or her Level within 1 hr.
• Update case notes with your findings and close the ticket.
• Abide by all terms of Letter of Undertaking and follow the same.
• Follow all admin as well as security rules and regulations of the Organization.
• Report Information security incidents and weaknesses to Operations manager and CISO

Knowledge, Skills & Competencies: Hands on experience including but not limited to:

• Microsoft Windows Server 2003-2016 operating systems.
• Administration of Windows Operating System components (IIS, DNS, DHCP, AD, Hyper-V, etc.)
• VMware administration.
• WSUS administration.
• Administration of Hardware and Firmware exposure to physical system environments.
• Analytical skills to accurately identify the root cause.
• Experience of working with customers through direct interaction during support and change management activities.
• Excellent verbal and written communication skills.
• Effective team player as well as ability to drive autonomously.

Desired Qualification

• Must be a MCSA and have Average Server knowledge along with Standard Applications.
• Basic Education must have a Bachelor\xe2\x80\x99s degree or Under Graduate in any stream
• Good Communication Skills (Written & Verbal)
• Knowledge on Server Monitoring & Management is preferred.
• Understanding of ticketing system is also preferred.
• Must be willing to work in 24x7 rotational shifts.
• Previous NOC/GSD/RDMS/SOC experience will be a value add.

Desired Experience Should have 5+ yrs of in providing Level Support to all departments Schedule time estimates for projects / task deliverables, adhere to SLA. Others Level \xe2\x80\x93Junior management level position Grade \xe2\x80\x93L5 grade Reporting to Manager Managed Services Willing to work in Rational shifts. Job Type: Full-time Salary: \xe2\x82\xb9500,000.00 - \xe2\x82\xb9700,000.00 per year Benefits:

• Health insurance
• Life insurance

Schedule:

• Day shift
• Evening shift
• Monday to Friday
• Morning shift
• Night shift
• Rotational shift
• UK shift
• US shift
• Weekend availability

Supplemental pay types:

• Overtime pay
• Yearly bonus

Ability to commute/relocate:

• Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Hands-on experience with Windows servers, virtualization, server hardware, networking basics and involves both server performance/availability assessment and user support tasks. Windows administrators leverage their expertise with Windows operating system and server administration to deploy servers, support day-to-day system performance, troubleshoot system specific issues by performing log analysis and maintain server health by proactive analysis.

Education:

• Bachelor\'s (Preferred)

Experience:

• total work: 5 years (Preferred)

Language:

• English (Preferred)

License/Certification:

• Windows Server certification (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Work Location: In person Speak with the employer
+91 8291926857