Job Description

Work Model: Hybrid Description Join GlobalLogic, to be a valid part of the team working on a huge software project for the world-class company providing M2M / IoT 4G/5G modules e.g. to the automotive, healthcare and logistics industries. Through our engagement, we contribute to our customer in developing the end-user modules\' firmware, implementing new features, maintaining compatibility with the newest telecommunication and industry standards, as well as performing analysis and estimations of the customer requirements. Requirements Qualifications: - Bachelor\'s degree in a relevant field (e.g., Business, Computer Science, or Information Technology). - 10+ Years Proven experience in implementing and configuring WFO software solutions. - Strong understanding of contact center operations, including workforce management, quality management, and analytics. - Proficiency in WFO software platforms is a plus. - Strong analytical and problem-solving abilities. - Effective communication and interpersonal skills. - Ability to work collaboratively with cross-functional teams and adapt to evolving client requirements. This WFO Implementation Consultant position plays a crucial role in helping organizations optimize their workforce, enhance operational efficiency, and deliver exceptional customer experiences. Your expertise in configuring and implementing WFO solutions will contribute to the success of both clients and the consulting firm. Job Responsibilities Job Summary: As a WFO Implementation Consultant, you will be responsible for guiding organizations in the successful implementation of Workforce Optimization solutions. Your role will involve collaborating with clients to understand their specific business needs, configuring WFO software to meet those needs, and providing training and support to ensure the successful adoption of the technology. You will work closely with cross-functional teams to deliver high-quality WFO solutions that improve operational efficiency and workforce productivity. Key Responsibilities: 1. Requirements Gathering: Collaborate with clients to understand their business objectives, operational challenges, and specific requirements related to workforce optimization. 2. Solution Design: Develop customized WFO solutions based on client requirements, utilizing available WFO software tools and modules. Design and configure WFO software to meet client needs, including forecasting, scheduling, quality monitoring, and reporting. 3. Implementation: Lead the implementation process, ensuring a smooth transition to the new WFO system. Configure and customize software settings, workflows, and integrations as needed. Conduct system testing to validate functionality and performance. 4. Training and Support: Provide comprehensive training to client staff on how to use WFO software effectively. Offer ongoing support and troubleshooting assistance to address any issues or concerns that arise during implementation. 5. Project Management: Manage project timelines, budgets, and resources to ensure successful WFO implementation. Communicate project progress to clients and internal stakeholders. 6. Documentation: Create detailed documentation of configurations, processes, and workflows for reference and future maintenance. 7. Continuous Improvement: Stay updated on industry trends and best practices in workforce optimization. Identify opportunities for process improvement and recommend enhancements to clients\' WFO strategies. 8. Client Relationships: Foster positive client relationships by providing exceptional service, understanding their needs, and addressing their concerns effectively. We Offer Exciting Projects: We focus on industries like High-Tech, communication, media, healthcare, retail and telecom. Our customer list is full of fantastic global brands and leaders who love what we build for them. Collaborative Environment: You Can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment - or even abroad in one of our global centers or client facilities! Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off and holidays. Professional Development: Our dedicated Learning & Development team regularly organizes Communication skills training(GL Vantage, Toast Master),Stress Management program, professional certifications, and technical and soft skill trainings. Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, Group Term Life Insurance, Group Personal Accident Insurance , NPS(National Pension Scheme ), Periodic health awareness program, extended maternity leave, annual performance bonuses, and referral bonuses. Fun Perks: We want you to love where you work, which is why we host sports events, cultural activities, offer food on subsidies rates, Corporate parties. Our vibrant offices also include dedicated GL Zones, rooftop decks and GL Club where you can drink coffee or tea with your colleagues over a game of table and offer discounts for popular stores and restaurants!

foundit