Job Description

Perform Quality audits to measure accuracy identifying errors and closure of transaction in specified timelines.

Greeting from Infosys BPM Ltd., 'We are hiring for S&F process and please walk-in for interview on 14th October 2022 at Pune' Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. Please use below link to apply and register your application. Please mention Candidate ID on top of the Resume *** https://career.infosys.com/joblistcompanyhiringtype=BPM&countrycode=IN Referral ID : PROGEN-HRODirect-143490 Interview details Interview Date: 14th October (Friday) Interview Time: 10 AM till 12:30 PM Interview Venue: Recruitment Office Pune 45-B wing Kapila Towers Dr Ambedkar Road, Sangam Bridge, Sangamvadi, Pune, Maharashtra 411001 Things to remember while entering the campus - Keep your double dose vaccination certificate handy while entering campus. There will be random checks at the gate by the Security team - would need to produce valid negative RT-PCR report (72 hours) in case of single vaccination or if they have travelled between states despite being dual vaccinated - Please wear masks, & follow Covid protocols Documents to Carry: Carry 2 Copies of print out your updated resume; Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport). All original education documents needs to be available for verification. (10th, 12th, Graduation(Sem Wise Marksheet, CMM. Provisional and Original Degree) Please find below for your reference: Process :: S&F Job Location: Pune Designation: Process Specialist Shifts : 24*7 Experience : 2 to 6 years of Experience Note: Ready to work from Office Job Responsibilities: Perform Quality audits to measure accuracy identifying errors and closure of transaction in specified timelines. Provide feedback & coaching to agents for errors identified during Quality checks Decisive in Root Cause Analysis and in tracing responsibility Interact effectively with upstream and downstream teams discussing process updates and process gaps Shift timing as per APAC & AMERICAS region Mandatory work from office Good interpersonal skills working with multiple teams & vendor organization to obtain Quotes Proficient in English language (Good at grammar & punctuations) Good at excel skills to manage data creation, data management, reporting Experience in handling critical elements of: Quoting Process which includes Software Licensing, Renewal, New hardware & services, Contract Renewals, Converting client Purchase Order into a Sales Order Ability to handle dispute cases Experience in Telecommunication, Manufacturing (Only related to electronics or Network devices), Hi-tech and IT industry Pointers to note: Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions. Original Government ID card is must for Security Clearance. Regards, Infosys BPM Recruitment team.