Job Description

Graduation with 15year full time education is mandatory, candidate need to have degree completion certificate with complete mark sheets. No undergraduates.

Greeting from Infosys BPM Ltd., We are hiring for Service Desk skill and please walk-in for interview on 24th October at Bangalore. Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. Please use below link to apply and register your application. Please mention Candidate ID on top of the Resume *** https://career.infosys.com/joblistcompanyhiringtype=BPM&countrycode=IN Referral ID : PROGEN-HRODirect-121907 Interview details Interview Time: 10 AM till 12.30 PM Interview Venue: Ecity- Focus Tower Venue Infosys BPM Ltd , Focus Tower Plot No.25 and 23, Konappana Agrahara Village, Electronics City, Bengaluru,Karnataka 560100 Things to remember while entering the campus Keep your double dose vaccination certificate handy while entering campus. There will be random checks at the gate by the Security team would need to produce valid negative RT-PCR report (72 hours) in case of single vaccination or if they have travelled between states despite being dual vaccinated Please wear masks, & follow Covid protocols Documents to Carry: Carry 2 Copies of print out your updated resume; Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport). All original education documents needs to be available for verification. (10th, 12th, Graduation(Sem Wise Marksheet, CMM. Provisional and Original Degree) Please find below for your reference: Title :: Service Desk Graduation with 15year full time education is mandatory, candidate need to have degree completion certificate with complete mark sheets. No undergraduates. Excellent communication skills - CEFR :: B1, C1, C2. Minimum 1 year work experience on Service Desk with good knowledge on VPN, O365, remote support, active directory, troubleshooting - printer issues, Bit locker, MS teams, BIOS Experience on Service now, Remedy, Control M or similar ticketing tool with knowledge of ticket priority, severity. Knowledge on Service requests and incidents and should be able to communicate difference between Service Requests and Incident. Knowledge of Incident Management lifecycle. Aware of current role SLA and Metrics handled. Talents should be based out of Bangalore or Pune. Work from Office is mandatory, No option of hybrid and WFH. 24*7 Shifts is mandatory.