Job Description

Warranty Policy Management:

Developing, implementing, and updating warranty policies and procedures to ensure compliance with company standards, legal requirements, and industry best practices.

Claims Management:

Overseeing the entire warranty claims process, including reviewing, approving, or denying claims, ensuring accuracy, timeliness, and adherence to company guidelines.

Customer and Dealer Relations:

Serving as the primary point of contact for warranty-related inquiries from customers, dealers, and service centers, resolving complaints and disputes.

Cross-Functional Collaboration:

Working with various internal teams (e.g., product development, engineering, quality assurance, sales, customer service) to address warranty issues, improve product quality, and reduce claim costs.

Data Analysis and Reporting:

Analyzing warranty data to identify trends, patterns, and root causes of warranty issues, and generating reports to inform product development and process improvements.

Team Leadership and Development:

Managing and mentoring warranty staff, providing training, and fostering a positive and productive work environment.
Job Types: Full-time, Permanent

Pay: ?10,000.00 - ?25,000.00 per month

Benefits:

Cell phone reimbursement Health insurance Paid sick time Provident Fund
Work Location: In person