Job Description

Job Understanding

Warehouse Operations Head

Job Summary:

We are seeking a dedicated and experienced Warehouse Manager to oversee our warehouse operations. The successful candidate will be responsible for the efficient management of stock, leading a team of warehouse staff, ensuring exceptional customer care, responding to customer inquiries, and supervising billing and related activities. This role is pivotal in maintaining the smooth operation of our warehouse and upholding high standards of customer service.

Key Responsibilities:

Stock Management:

- Oversee the receipt, storage, and distribution of all incoming and outgoing stock.

- Maintain accurate inventory records and ensure stock levels are sufficient to meet demand.

- Implement inventory control measures to minimize discrepancies.

Team Leadership:

- Supervise warehouse staff, ensuring they are well-equipped to perform their roles efficiently.

- Foster a culture of teamwork, accountability, and safety among warehouse personnel.

Customer Care:

- Guide and support the team in providing excellent customer service throughout the order fulfillment process.

- Address customer inquiries and concerns promptly, ensuring a high level of satisfaction.

Order Fulfillment:

- Oversee the picking, packing, and shipping of customer orders.

- Ensure orders are processed accurately and within specified timeframes.

- Implement efficient order tracking and status reporting systems.

Billing and Documentation:

- Supervise the accurate and timely creation of invoices and related documentation for all shipped orders.

- Collaborate with the finance department to resolve billing discrepancies and ensure accurate financial records.

Warehouse Safety:

- Maintain a safe and clean warehouse environment by enforcing health and safety regulations.

- Conduct regular safety training and drills to ensure a safe working atmosphere.

Process Improvement:

- Identify opportunities for process improvement, cost reduction, and operational efficiency.
-o Propose and implement innovative solutions to enhance warehouse operations.

Inventory Analysis:

- Regularly analyze inventory data to optimize stock levels and minimize carrying costs.

- Make recommendations for product assortment adjustments and stock replenishment.

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