Job Description

Role Responsibilities

Strategy*

• Through Workforce Optimization, deliver a consistent balance between Cost and Service goals for the organization across units managed.
• Drive productivity through workforce practices of not just people optimization but also ensuring alignment to spans and layer set at organization level, Seats & other requirements balanced through better scheduling.
• BFS ops, Large Transformation, Change and WFM experience

Business*

The incumbent will be responsible for partnering with

1. Business units and Group Functions

2. Country stakeholders

Processes*

1. Proven track record of leading WFM practice in BFSI / Third Party BPO with an entrepreneurial outlook to lead change

2. Total years of experience 18 to 20 years minimum

3. Should have lead and managed a vertical and team managing experience of minimum 10 years

4. Own Cost reduction targets at the organization level and ensure its embedded well within the Workforce delivery

5. Direct WFM team in all aspects of Workforce Empowerment including Forecasting, Capacity Planning, Scheduling, and Real Time Management across various units in the Managed Services vertical.

6. Will be responsible for handling 15,000 to 20,000 staffs

7. Will be responsible for managing a function, with a direct reports of AVP/Sr. manager of 3 to 4

8. Own and deliver long and short-term staffing requirements; collaborate with business leaders to make staffing decisions that support operational objectives

9. Own and manage various initiatives for increasing Resource Utilization through Seat Management, Productivity Management across business by working with various stakeholders.

10. Ensure workload balance and staff well-being.

People & Talent *

1. Create a clear vision for Team that drives the business forward and ensures delivery of plans through day to day management of direct and indirect reports. Activities include but is not limited to -

Forecast Volumes, Cycle time analysis, Real time management.

2. Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.

Risk Management*

1. Proactively provide analysis and recommendations on Operational issues including multi-skilling complimentary queues & advising on appropriate courses of action to correct problems or respond to changes in trends, patterns and business requirements

2. Ensure adherence to risk management framework.

Regulatory & Business Conduct *

\xc2\xb7 Display exemplary conduct and live by the .

\xc2\xb7 Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

\xc2\xb7 Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders*

1. Unit Heads of Business units and Group Functions

2. Country stakeholders

Qualifications*

Training, licenses, memberships and certifications

• Qualification \xe2\x80\x93 Bachelor\xe2\x80\x99s degree / Master\xe2\x80\x99s degree ( preferred) in Data Science, Information Systems, Statistics, Applied Math.
• Good communication skills both vocal and written
• Sound knowledge on Workforce Management concepts
• Knowledge of workforce tools
• Exceptional influencing and leadership skills,
• 18 to 20+ Years of relevant experience
• BFS ops, Large Transformation, Change and WFM experience, it will be 80% IC role

Our Ideal Candidate

• Workforce Management Knowledge

Capacity planning
Operations Management principles
Process Improvement

About Standard Chartered

We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:

Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations

Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum

Flexible working options based around home and office locations, with flexible working patterns

Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning

Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

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