Job Description

Company Description At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can\'t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. With more than 7,700+ customers, we serve approximately 85% of the Fortune 500 , and we\'re proud to be one of FORTUNE 100 Best Companies to Work For and World\'s Most Admired Companies . Learn more on and about their experiences working at ServiceNow. Unsure if you meet all the qualifications of a job description but are deeply excited about the role We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates. VP, End to End Solution Architecture ServiceNow is seeking a high energy, high EQ executive leader who thrives in a highly cross-functional, rapid velocity environment and has a passion for driving scale, transforming culture, and designing end to end technology solutions in the employee and Go-To-Market domains. Our value drivers are to: Wow customers and employees with digital experiences they can\'t live without. Create unified, innovative experiences that empower people to feel effective and valued - by bringing together a connected design, a product mindset, and cutting-edge technology. Deliver delightful employee experiences powered by Gen AI that accelerate ServiceNow\'s journey to become the defining enterprise software company of the 21st century. Co-creating, using, and highlighting our own products to do it. Who We Are ServiceNow\'s technology makes the world work for everyone, and our people make it possible. We move fast because the world cannot wait, and we innovate in ways no one else can for our customers and communities. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. The Organization We\'re not yesterday\'s IT department, we\'re Digital Technology. The world around us keeps changing and so do we. We\'re redefining what it means to be IT with a mindset centered on product design, transformation, stellar experiences, AI-driven automation, innovation, and growth. We\'re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow\'s journey to become the defining enterprise software company of the 21st century. As our End to End Solution Architecture Leader, your mission is to work across Digital Technology, STEP (product teams), business leaders and more to design overall solution and technical architecture for a single pane of glass while leading innovation on Gen AI capabilities, microservices, and engineering - all to enable the best connected experience in service of our employee personas. To be successful in this role, you\'ll deliver: Technical Proficiency: A strong foundation in various technologies, programming languages, frameworks, and architecture patterns is essential. Architects should be able to make informed decisions about which technologies to use based on the requirements of the solution. Problem-Solving Skills: Architects need to analyze complex problems, break them down into manageable components, and design effective solutions. Critical thinking and creativity are crucial for identifying innovative approaches to challenges. Business Acumen: Understanding the business goals, processes, and strategies is essential. Architects need to align technology solutions with business objectives to ensure that the technology adds value to the organization. Communication Skills: Architects interact with technical and non-technical stakeholders, translating complex technical concepts into understandable terms. Clear communication helps in conveying the architectural vision and rationale to various teams. Design Thinking: Architects should adopt a design-centric approach to create solutions that are user-friendly, scalable, and adaptable. They need to consider the user experience, data flow, and integration points when designing solutions. Adaptability: The technology landscape is constantly evolving. Architects must stay updated with the latest trends, tools, and methodologies to ensure that their solutions are modern and relevant. Leadership and Collaboration: Architects often lead development teams, providing technical guidance and fostering collaboration among team members. Leadership skills are crucial for driving the development process effectively. Attention to Detail: Architectural decisions can have far-reaching consequences. Paying attention to details ensures that all aspects of the solution, from security to scalability, are well-addressed. Holistic View: Architects need to consider the bigger picture while designing solutions. They should be able to see how various components fit together to create a cohesive and integrated system. Employee-Centric Approach: Understanding the needs and pain points of end-users is essential for creating solutions that truly address their requirements and provide value. Risk Management: Identifying potential risks, vulnerabilities, and bottlenecks in advance allows architects to develop strategies for risk mitigation and contingency planning. Innovative Mindset: The technology landscape is full of opportunities for innovation. Architects should be open to exploring new technologies and approaches to solve problems in creative ways. Documentation Skills: Clear and comprehensive documentation of architectural decisions, design rationale, and system components is vital for maintaining the solution over time. Qualifications Success Profile of our End to End Solutions Architecture Engineering Leader : 15+ years\' of experience in a global leadership role driving sophisticated, enterprise solution architecture and/or application product engineering with a focus on designing and driving innovation and improvements to GTM and Employee Experience digital experiences. 15+ years\' of experience driving technical design strategy, design roadmaps, and digital design transformation and products. ...Experience in designing, developing and shipping commercial and enterprise applications ...Experience working cross functionally in a large scale environment ($10B+ Rev.) Experience with ServiceNow products. Experience with advanced AI technologies. Experience in designing for Platform products (SaaS, PaaS, Cloud). Experience working with Agile teams in a high-growth environment. Extensive experience in organization vision development, driving organization shift. Highly developed communication and presentations skills with a superior ability to effectively communicate complex concepts and issues to leadership teams in a highly compelling, persuasive, fact-based manner. Highly skilled at working cross functionally with technology, engineering, marketing, and product teams to create, implement and evolve digital solutions for employee and GTM personas. BA/BS in Computer Science, Engineering, or equivalent (Masters preferred) Additional Information ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law. At ServiceNow, we lead with flexibility and trust in our distributed world of work. to learn about our work personas: flexible, remote and required-in-office. If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance. For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government. Please Note: Fraudulent job postings/job scams are increasingly common. to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the . From Fortune. 2022 Fortune Media IP Limited All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.

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