Job Description

Job description

Some careers open more doors than others.

If you\xe2\x80\x99re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth Management

HSBC Wealth Management leads the Asia-Pacific implementation of our global strategy to deliver world-class solutions to retail and private clients seeking to grow, protect, preserve or transfer their wealth. This involves the development and management of needs-based solutions covering foreign exchange, deposit, investment, insurance and financing products, as well as the provision of suitable market insights and updates, financial planning and advisory services

We are currently seeking an experienced professional to join the Wealth and Personal Banking team.

Principal Responsibilities

Impact on the Business

• Help building a sustainable Wealth Sales force and significantly improve financial planning capabilities and client engagement activities of the sales force by working with sales managers to provide superior coaching support to a team of RMs
• Support RMs in improving client satisfaction, sales quality, deepening and building the client relationship with HSBC while ensuring we maintain a profitable scale
• Provide internal technical consultancy in area of expertise surrounding financial planning techniques, Protection needs identification and fulfillment capabilities and where and how products fit into overall portfolio\xe2\x80\x99s as defined by the Group
• Fasten the learning curve of RM by using global wealth platforms for financial planning and other key client engagements
• Support sales managers in communicating the Wealth strategy while assisting RMs in achieving income, acquisition and growth
• Drive market leading standards for conduct and controls in line with HSBC Values and expectations
• Drive the growth agenda on Life & Retail Protection in the region by active engagement with the frontline (RMs & Service staff)

Clients/Stakeholders

• Work with sales managers to identify target audience to coach, the areas for development, and agree upon expected outcomes
• Join client calls or meetings with RMs in order to identify development opportunities.
• Effectively use performance MIs, client feedback, and knowledge of top performers to drive the development of newly hired and core contributing RMs
• Effectively identify underperformers basis performance data & Branch manager / Sales Manager feedback and deploy coaching techniques and using structure development plans to help RMs learn and grow
• Facilitate in-person and/or remote coaching sessions in groups and/or one-to-one for area(s) of expertise

Leadership and teamwork

• Deliver coaching to up-skill RMs on a specific knowledge area or skill-set, e.g. financial planning, sales activity management, sales quality etc.
• Proactively implement advanced coaching techniques to motivate and encourage learning and re-enforce application within the work place
• Work with sales managers to facilitate sharing of best practices, monitoring and supporting the development and optimization of business and financial performance of the sales teams
• Work with all areas of HSBC to ensure the consistent global approach and application of group standards
• Own RM on boarding, \xe2\x80\x9cfit for Market\xe2\x80\x9d map, ongoing re-skilling, performance management and GOAL Based evaluation.
• Engage with local Insurance Manufacturing teams (Life and Retail) to support business development, learning and approved recognition campaigns.
• Own, provide direction and oversee ongoing performance of product experts housed within the manufacturing partners, who operationally support branch business\xe2\x80\x99
• Deliver all retail learning modules especially the DCR and the Wealth Induction and any other module that might be found relevant to business.

Operational effectiveness & control

• Comply with local regulations in all aspects of strategy, sales processes, product suitability, client correspondence, financial promotions, administration and complaint handling
• Adhere to all relevant processes and procedures of the Group compliance policy and internal controls. Contribute to HSBC creating and retaining market leading standards and controls
• Comply with the applicable laws, regulations, Group and local guidelines related to Sanctions and AML policy of HSBC while undertaking various day to day operations
• Remain alert and promptly report to the Sanctions Officer/ INM FCC office/ Line manager ( As applicable and required by the AML and sanction Policy) if a customer is found to be engaging in sanction evasion activities or violations of AML policy or any other related procedures.
• Understand the legal responsibility to be vigilant for unusual activity and reporting of the unusual activities
• Support the Country or Regional FCC AML Office/ AML Investigations by providing additional information when required
• Responsible for attending and successfully completing the AML and Sanctions related assigned training in the mandated timeframe
• Understanding the consequences of failing to attend or successfully complete the training as mandated by the AML Education Lead FCC;
• Requesting additional AML training that you deem necessary or appropriate to perform your jobs through your entity manager
• Demonstrate an understanding of PEP acceptance, prohibition, CDD & EDD guidelines in order to ensure that the INM RBWM is fully compliant with the PEP LoBP. Understand the relatively high reputational risk that arises from any perceived weaknesses in controls in respect of substantial cash deposits or withdrawals activity, wire transfer, monetary instruments and pouch and mail
• To be aware and Identify high risk indicators for various products and Services offered by INM RBWM example Cash, insurance, credit cards products etc
• Ensure that all records are obtained in respect of INM RBWM customers or New to bank customer for any products and services provided by HSBC are as per the process laid down.
• Must ensure that the prescribed process is being followed while dealing with non HSBC customers request for monetary instruments and wire transfers
• Ensure Adherence to the regulatory guidelines and internal AML & Sanction Policy of HSBC, which includes pouch and mail, monetary instruments, cash services and payment transparency Line of Business Procedures
• To be aware of AML risk posed by pouch and mail, Monetary instruments, cash services and wire transfer services and should undergo the mandatory training for the same
• Necessary remediation steps needs to be undertaken in case if there is any breach or non-adherence to the policy laid down in the LoBP
• Must undertake necessary due diligence to ensure that the nature of the transaction is in sync with the customer profile , else raise it to line manager for further clarification.
• The staff must be aware of the scope of services of various products and services that are offered and those which are prohibited because of the guidelines laid down in the line of Business procedures and must ensure the same is communicated to customer in a effective and polite manner.
• Ensure adequate due diligence is undertaken by the Individual/team to ensure that the nature of the various transactions of wire transfer, cash services, monetary instruments are in sync with customer profile

Requirements

• Post Graduate or Masters

Knowledge & Experience

• Strong coaching and influencing skills
• Indepth knowledge and expertise in area of coaching responsiblilty including portfolio planning, sales process and client management skills.
• Previous experience and proven record as Premier RM, Premier Sales Manager, or Wealth Coach within HSBC or equivalent in other leading financial institution
• Detailed knowledge of global anti money laundering standards
• Knowledge of relevant regulatory governance in market
• Knowledge of local and Group compliance regulations (the latter to be attained if new to HSBC)
• Proven ability to multi-task in a fast paced work environment and prioritize work assignments

Accreditations

• Attain appropriate professional and regulatory qualifications as required by market
• Attain any internal standards as required by country

Leadership capabilities

• Have an understanding of the immediate regional Global Wealth Strategy and the ability to plan own activities accordingly
• Ambitious about providing the highest standards of delivery to colleagues and clients
• Demonstrate ability to set stretch goals for self and the ability to deliver these with courage and tenacity
• Authentic and show ability to engage with colleagues and clients to deliver at pace
• Make considered decisions that protect HSBC and our clients

Global Wealth Management capabilities

• In depth knowledge of holistic Financial Planning Strategies
• Detailed understanding of generic financial vehicles and the areas of client needs they address in a financial plan
• Displays high standards of behavioural coaching excellence
• Advanced levels of presentation skills using different platforms
• Up to date knowledge of global economic outlooks
• Ability to create, manage and see through individual development plans
• Able to demonstrate client centric goal related questioning techniques
• A resilient change agent who can influence others
• Experienced business manager with proven understanding of activity-based sales management

Useful Link

Link to Careers Site: Click

You\xe2\x80\x99ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

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Issued by The Hongkong and Shanghai Banking Corporation Limited, India

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