Job Description

Key Responsibilities

Customer Interaction:

Handle a high volume of inbound/outbound calls professionally.

Issue Resolution:

Address and resolve customer queries, complaints, and technical issues promptly.

Information Provision:

Provide accurate details about products, services, and company policies.

Documentation:

Accurately log all customer interactions, transactions, and updates in the system.

Target Achievement:

Meet individual and team KPIs for call handling, efficiency, and customer satisfaction.

Follow-up:

Handle unresolved issues and follow up with customers as needed.

Team Collaboration:

Work with team members and other departments to resolve complex problems.
Essential Skills & Qualifications

Communication:

Excellent verbal and interpersonal skills, active listening.

Problem-Solving:

Strong ability to troubleshoot and find solutions.

Customer Focus:

Customer-centric approach with patience.

Technical:

Basic computer skills and ability to learn new software.

Work Ethic:

Ability to work under pressure, manage time, and meet targets.

Education:

Often a Bachelor's degree, but varies by role (fresher roles available).
Job Types: Full-time, Permanent

Pay: ?22,000.00 - ?25,000.00 per month

Benefits:

Cell phone reimbursement Internet reimbursement
Experience:

Customer support executive : 2 years (Required) Client handling : 2 years (Required) Mail drafting : 2 years (Required)
Work Location: In person