Job Description

Key Responsibilities

Handle inbound and/or outbound customer calls in a professional manner. Provide accurate information about products, services, and policies. Resolve customer queries, complaints, and issues efficiently. Maintain records of customer interactions and update databases. Meet daily/weekly/monthly call and performance targets. Ensure compliance with call scripts, quality, and data protection guidelines. Escalate complex issues to senior staff or relevant departments when necessary. Provide feedback and suggest process improvements to enhance customer experience.

Requirements

High school diploma/graduate (Bachelor's degree preferred). Prior experience in a voice process, call center, or customer service role is an advantage. Excellent verbal communication skills in English (and regional languages, if required). Active listening skills, patience, and empathy while handling customers. Ability to work in rotational shifts, including nights (if required). Basic computer knowledge and typing skills. Strong problem-solving and interpersonal skills.

Work Conditions

Call center/office-based environment. Rotational shifts, including weekends and holidays, as per business needs. Performance incentives may be available in addition to fixed salary
Job Type: Full-time

Pay: ?15,000.00 - ?45,000.00 per month

Benefits:

Cell phone reimbursement
Experience:

Fluent English Communication : 2 years (Required) Operations Executive : 2 years (Required) Mail drafting : 2 years (Required)
Work Location: In person