Job Description

Responsibilities

Handle customer calls professionally and efficiently Resolve queries and provide accurate information Maintain call logs and update CRM systems Follow company processes and quality standards Collaborate with team leads for smooth operations Ensure high levels of customer satisfaction

Eligibility Criteria

Minimum qualification: Graduate Freshers and experienced candidates welcome Strong communication skills in English (Hindi preferred) Willingness to work in rotational shifts Immediate joiners preferred

Required Skills

Excellent verbal communication and listening skills Customer service orientation and positive attitude Basic computer and typing proficiency Ability to multitask and perform under pressure
Job Types: Full-time, Permanent

Pay: ₹28,000.00 - ₹37,500.00 per month

Benefits:

Provident Fund
Education:

Bachelor's (Required)
Experience:

English communication (spoken and written): 1 year (Required) voice process or BPO customer support: 1 year (Preferred) Basic computer proficiency (MS Office, CRM tools) : 1 year (Preferred) Call handling skills (inbound/outbound): 1 year (Preferred) Strong listening and interpersonal skills: 1 year (Preferred) Customer service orientation: 1 year (Preferred) Ability to handle pressure and multitask: 1 year (Preferred) Familiarity with call handling: 1 year (Preferred) CRM systems & Typing Speed: 1 year (Preferred) Willingness to work in rotational shifts: 1 year (Preferred) Team collaboration and workflow coordination: 1 year (Preferred)
Language:

English (Required)
Location:

Noida, Uttar Pradesh (Required)
Work Location: In person