Job Description

Key Responsibilities

Handle inbound and outbound customer calls professionally and efficiently Provide accurate information and resolve customer queries promptly Maintain detailed records of customer interactions and transactions Meet daily, weekly, and monthly performance targets Collaborate with team members to ensure seamless customer experience Adhere to company policies and quality standards Work flexible shifts including rotational schedules as per business requirements

Required Qualifications

Education:

A Graduate degree preferred; a minimum of 6 months of relevant experience required (freshers may also apply)

Skills & Competencies:

Excellent verbal communication skills in English and Hindi Strong interpersonal and customer service skills Ability to handle customer complaints and difficult situations professionally Basic computer literacy and typing skills Quick learning ability and adaptability to new processes

Experience:

Minimum 6 months of customer service or call center experience Fresh graduates with strong communication skills are encouraged to apply Previous experience in voice process preferred
Job Types: Full-time, Permanent

Pay: ?19,000.00 - ?26,000.00 per month

Education:

Bachelor's (Required)
Experience:

Basic computer literacy and typing skills: 1 year (Preferred) Ability to work in rotational shifts: 1 year (Preferred) Customer service: 1 year (Preferred) Customer handling, Problem-Solving, : 1 year (Preferred) call center protocols and CRM tools: 1 year (Preferred) Insurance Products, : 1 year (Preferred) Customer relationship management (CRM): 1 year (Preferred) Lead generation and conversion skills: 1 year (Preferred) Goal-oriented mindset: 1 year (Preferred) Professional phone etiquette: 1 year (Preferred)
Language:

English (Required)
Work Location: In person

Speak with the employer

+91 9872925120