Voice Account Tl

Year Chennai, Tamil Nadu, India

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Develop new leads from new / existing accounts, coordinate kick off meetings, review customer requirements, identify Airtel Business capabilities for designing resolutions, ensuring preparation of RFS and project take-off.
Ensure Account Coverage and Account Management with select industry clients and improve the revenues from accounts and manage the overall profitability for an account.
Develop Enterprise Account based strategy i.e. understanding the existing telecom solutions and proposing solutions to maximize share of business
Understand the business, market needs and the competitive environment of the client
Define customer impacting KPIs, review and monitor processes and continuously improve customer support processes and manage the customer retention through churn control and effective rate control
Ensure adherence to SLA, project delivery and collections and have a keen eye towards customer satisfaction.
Help move the account over the continuum and get certification from the customer.

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