Job Description

At EY, you\xe2\x80\x99ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we\xe2\x80\x99re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
The opportunity The Account Manager (AM) will work on one or multiple accounts to drive end to end account management - from helping the global account leadership in defining tactics, strategies, plans and programs that will be required to achieve the set goals, encouraging active engagement of service lines across all locations, institutionalizing, and actively managing the operating cadence of the account team. Some of the key processes include but are not limited to forecasting, pipeline management, annual account planning and execution, operations strategy, issues, and risks management, tracking key actions. The role involves collaboration with the account partner, leaders, client executives and core account team members to enable a framework of process that aid in achieving the key account goals of increasing revenue and margin, developing key client relationships, and enhancing the client experience and delivering long term value to our clients.
Your key responsibilities Account acceleration

• Drive account strategies with account team aligned with acceleration program through focused sessions to expedite account growth
• Owns Client Experience (ASQ) initiatives across account and drive action items in global tools
• Serves as a master connector across the entire account landscape for account team on account strategy and activation
• Continuously grow internal firm relationships to expand your network and understanding of the firm\xe2\x80\x99s capabilities
• Understand and create awareness of the GDS Client services (CS) capabilities with the GCSP and account leaders to aid in overall client delivery by facilitating the right connections
• Help teams prioritize opportunities based on knowledge of account strategy and leveraging global tools

Sales & program management

• Manage the annual global revenue planning process with the G360 BDL and GCSP
• Drive Field of Play (FOP) and integrated service line planning and activity across account
• Actively promotes the activation of solutions, alliances, and managed services across the account by working along with the relevant account stakeholders
• Co-develop the relationship strategy and management of global relationship map
• Sales forecasting and tracking pipeline movements; account performance reviews
• Collaborates with CE and/or SL Leads on sales activity
• Promotes pursuit excellence by teaming with Deal Activation team on deals, project managing small to medium complex opportunities
• Assist in the management of proposal (RFP) responses by facilitating bid/no-bid decisions, developing and engaging the relevant teams to develop/refine RFPs
• Collaboration with Non \xe2\x80\x93 BD functions such as BMC, Knowledge, Risk Management, Global sector/industry team as per account needs

Information & knowledge management

• Work with GCSP and CE as one account team to ensure account operations are tight and interdependencies are seamlessly working together to ensure cohesive account management
• Manage operating cadence of account team to include core sales, operations, and marketing processes
• Leverage the wider GDS ecosystem to execute innovation initiatives and growth drivers (ex: Region Driven, Sector driven, client driven)
• Identify key areas for innovative transformation, develop plans and act as a change agent to optimize processes and drive adoption with account leaders
• Acts as subject matter expert and coach to team on Firm\xe2\x80\x99s sales/account management tools and processes (ex: LENS, BASE, ART, Mercury, E4A etc.)
• Lead account level onboarding to new leadership, EP\xe2\x80\x99s, and key Senior Managers
• Build and manage a repository of team information (MSA, Account meeting actions, SOW, etc.)

Marketing management & internal communications

• Determine, drive, and ensure distribution of relevant thought leadership, and alumni initiatives across account portfolio
• Coordinate with region market segment and/or region service line to manage campaigns
• Embed D&I initiatives across account portfolio
• Collaborate with Area/Region Wavespace to drive account sessions to identify opportunities and improve client experience scores

Account Hygiene and compliance

• Enable account operations and administrative activity and to be accountable for quality of documentations, updates across firm tools and internal account databases
• Closely collaborate with account team on all Risk and account hygiene attributes and ensure compliance

Analytical/Decision Making Responsibilities

• Identify key trends on external and internal business insights to aid informed business decisions
• Required to make decisions on behalf of Partners to expedite results

Skills and attributes for success

• Project Management \xe2\x80\x93 experience building and managing project plans
• Presentation/Analysis \xe2\x80\x93 experience building .ppt presentations or discussion documents to explain a strategy, process, or relationship history; experience using .xls to analyze data for purpose of generating insights on trends within data set
• Professional maturity to confidently interact with Account Partners. Demonstrate a level of assertiveness, authority while communicating with the Senior Stakeholders and ability to articulate the viewpoints in a succinct manner
• Communication \xe2\x80\x93 Demonstrate effective communication at levels of the organization. Understand the nuances, ability to listen effectively, have a global mindset and operate effectively across borders inclusively
• Consultative \xe2\x80\x93 demonstrated ability to approach problems and/or projects through effective question/answer techniques to identify needs/issues/desired outcomes and propose solutions to meet needs/issues/desired outcomes
• Emotional Intelligence \xe2\x80\x93 demonstrated understanding of different working/personality styles and appreciation of need to flex approach and message to effectively engage
• Networking \xe2\x80\x93 demonstrated ability to create networks within a company and use the networks to navigate across an organization for purpose of getting information to answer questions that arise across account
• Ambiguity \xe2\x80\x93 personality that is conducive to highly unstructured environments and situations
• Entrepreneur/Proactive behaviors \xe2\x80\x93 desire to make the role their own and to create opportunity areas to involve themselves in day-to-day operations

To qualify for the role, you must have

• 8-10 years working in a professional services firm delivering operational enablement service to teams in different geographies (Number of years\xe2\x80\x99 experience varies with GDS location)
• Professional services and/or shared services and operational environment experience, desirable to have experience in shared service centers with a global coverage
• Demonstrable experience in operating and executing projects in a matrixed and geographically distributed organization as a project lead and a project team member with limited oversight
• Professional maturity to confidently interact with Account Partners. Demonstrate a level of assertiveness, authority while communicating with the Senior Stakeholders and ability to articulate the viewpoints in a succinct manner

Certification Requirements

• Expected to remain current on relevant EY training and curriculum (e.g., Account Management Framework (AMF), Lead Badges, among others

Ideally, you\xe2\x80\x99ll also have

• Account Management and data reporting skills
• Exposure to tools like Tableau, PowerBi etc.
• Credible experience working in a fast-moving, client-driven environment

Technologies and Tools

• Experience using Procurement portals (i.e., SAP Fieldglass or Ariba)
• Mastery of the Microsoft Suite (Outlook, Skype, Excel, PowerPoint, Word, SharePoint)
• An understanding of CRM tools functionality and practical experience using to support management of an account\xe2\x80\x99s go-to-market operations
• An understanding of financial reporting tools and practical experience using to support financial management activities or performing data analysis

What we look for

• A Team of people with commercial acumen, technical experience, and enthusiasm to learn new things in this fast-moving environment
• A professional with strong interpersonal skills - confidence, maturity & ability to build strong client relationships

What we offer EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations \xe2\x80\x93 Argentina, China, India, the Philippines, Poland, and the UK \xe2\x80\x93 and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We\xe2\x80\x99ll introduce you to an ever-expanding ecosystem of people, learning, skills, and insights that will stay with you throughout your career. (Example)

• Continuous learning: You\xe2\x80\x99ll develop the mindset and skills to navigate whatever comes next.
• Success, as defined by you: We\xe2\x80\x99ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We\xe2\x80\x99ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You\xe2\x80\x99ll be embraced for who you are and empowered to use your voice to help others find theirs.

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