Job Description

:

You will have the opportunity to shape the future of our contact center employee experience. This role offers a unique intersection of design craft and strategy, where your innovative ideas can make a significant impact. You will be part of a dynamic team, working to uncover unmet needs and refine design directions to ultimately improve the end user experience.

As a User Experience Design Lead in Consumer & Community Banking, you will help to create meaningful and cohesive end-to-end experiences for our contact center employees. Your success in this role comes from understanding the customer and business needs, strong collaboration with your peers, thoughtful planning and coordination across product development teams, taming complexity for our users, and participating in the full range of design practice, from up-front research, insights, and strategy, though to ideation, prototyping, and testing, and to delivery of final designs.

Job Responsibilities

• Design experiences across our contact center employee internal tools experience.
• Participate in upfront user research to better understand user needs and behaviors, and usability testing to see how your solutions work for users, with the support and guidance of Experience Researchers.
• Collaborate directly with engineering peers, advocating for the user\'s perspective.
• Ideate and prototype to explore different options, landing on elegant, and even unexpected, solutions that satisfy requirements.
• Diagram the interactivity of the product, including user flows and wireframes.
• Present work, connecting design decisions to desired business impact.

Required Qualifications, Capabilities and Skills

• 10+ year\'s experience, Bachelor\'s Degree in relevant design discipline (e.g., Interaction Design, HCI, User Experience Design), certification from credible bootcamp or similar accelerated learning program
• Can direct self and others in both planning and structuring the work, and executing onexpected levels of quality
• Prior work involves collaboration within design teams (with other designers, UX researchers, and content designers) and cross-functionally with product managers and software engineers
• Advanced skills in Interaction Design, Visual/UI Design, and Information Architecture; Intermediate ability in adjacent skills such as User Research, UX Writing, and Prototyping
• Able to show how your understanding of technical constraints and opportunities informed your design solutions
• Prior work shows how they used an understanding of business value and product strategy to lead to successful design outcomes
• Comfortable and confident when presenting work to executives

Preferred Qualifications, Capabilities and Skills

• Advocate for Accessibility Guidelines and Inclusive Design practices
• Has led design work on successful digital products, demonstrating user- and human-centered design approaches
• Familiar with HTML, CSS, and JavaScript, frameworks such as React, and mobile UI standards

To be considered for this position, you must have a portfolio available for review.

About Us:

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world\'s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants\' and employees\' religious practices and beliefs, as well as any mental health or physical disability needs.

About the Team:

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We\'re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm\'s data sharing principles of security, customer control and convenience, and privacy.

JPMorgan Chase