Job Description

BPO Voice Process - At VCosmos we are hiring for Customer Success Associates in a Australian ProcessPosition Title : Customer Success AssociatePurpose Of Position : Candidate will be responsible to handle the queries and complaints from Australian customersPrimary Duties And Responsibilities : - Follow procedures methodically to accurately respond to client requests for information including smoke alarm quote, compliance status, invoice requests, inspection status updates. - Provide clients with information relating to smoke alarm legislations in various states and territories. - Provide quotes and information to clients relating to upgrading their smoke alarm system. - Responsible for accurate and efficient processing of new property lists. - Responsible for accurate and efficient processing of client and technician work orders - Responsible for accurate and efficient processing of client invoicesEligibility : - Customer orientation and ability to adapt/respond to different types of characters - Excellent communication and presentation skills - Ability to multi-task, prioritize, and manage time effectively - Proven customer support experience or experience as a Client Service RepresentativeWork Culture : - Work from office. - 5 days a week with 2 rotational off - Rotational Shifts (Australian Timings)Job Function : Operations Job Type : Full Time Experience : 0 to 1 Year in International BPOLocation : Gurgaon, IndiaWork Mode : WFO OnlyShifts : 9hrs (As per Roster)Working Days : 5 Days Working 2 Rotational Week OffsQualification : Graduates OnlySalary : 28K - 29K CTCInterview Rounds : - HR Round - Re-Screening Round - Client RoundNote : All rounds will be held over the video call. (ref:updazz.com)