Job Description

Job Overview: As a Veeam Systems Engineer L3, you will spearhead the design, implementation, and maintenance of the organization\'s Veeam environments including more traditional Veeam Backup & Replication as well as Service Provider Console, Cloud Connect, etc. You will work closely with various teams across the organization to ensure data protection, disaster recovery, and business continuity. You will also mentor junior engineers and handle escalated support issues related to the Veeam environment. Responsibilities: System Design & Implementation: Design and implement the company\'s Veeam Backup & Replication, Veeam Service Provider Console, Cloud Connect, in a multi-tenant environment. This includes server architecture and implementation, software installation, and configuration of backup and replication jobs. Ensure Enterprise backup databases are configured and managed properly. Confirm multi-site and 3-2-1-0 rule is applied to backup jobs. System Administration & Maintenance: Manage and maintain the multiple Veeam environments to ensure optimal performance. This includes performing upgrades/patches, managing capacities, and ensuring systems uptime, and escalating cases to Veeam support as necessary to provide swift resolutions. Backup & Recovery Management: Oversee the organizational backup and recovery processes. Ensure all data is backed up according to RTO and RPO SLAs for both internal and multi-tenant use. Manage data recovery planning and perform periodic exercises to demonstrate restores and readiness in case of primary source data loss. Disaster Recovery Planning: Contribute to the company\'s disaster recovery strategy. Implement disaster recovery solutions using Veeam Best Practices. Perform call tree and tabletop exercises for DR and BC for both internal and client teams. Troubleshooting & Support: Handle internal escalated support issues related to the Veeam environment. Troubleshoot and resolve technical issues and escalate externally to Veeam Support as required. Security & Compliance: Implement and enforce security controls in the Veeam environment. Ensure compliance with internal policies and external regulations related to data protection. Documentation & Reporting: Document all system configurations, ITIL procedures, and changes. Prepare regular reports on system performance, backup status, and compliance. Team Leadership & Mentoring: Lead a team of peer and junior systems engineers. Mentor them in their work and provide guidance on Veeam and other technical topics. Work with Program and Project management teams on daily operational tasks as well as new initiatives and projects. Requirements: Education: Bachelor\'s degree in Computer Science, Information Systems, Engineering, or a related field. Certifications: current Veeam Certified Engineer (VMCE) is a must. Experience: At least 9 years of experience in IT, with at least 7 years of experience in managing Veeam environments. Previous leadership or mentoring experience is required. Technical Skills: Strong understanding of Veeam Service Provider Console (Minimal v6, preferred v7), Kasten (Kubernetes data protection), Veeam Backup and Replication v12, Veeam Cloud Connect v12, Veeam ONE and other Veeam components such as Veeam DR Orchestrator and Enterprise Manager. Skilled server and storage technologies, networking, on-prem virtualization (such as VMware or Hyper-V), and cloud platforms (such as AWS or Azure) is expected. Soft Skills: Excellent problem-solving abilities, attention to detail, communication skills, and leadership abilities. Physical Requirements: Depending on the specific role and location, this may involve working in a data center environment and handling heavy equipment. Other: Willingness to participate in an on-call rotation and to travel, as needed. Disclaimer: This job description is not an exhaustive list of the skills, efforts, duties, and responsibilities associated with the position. The company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.